OPUL Mini
What is needed to activate an OPUL Mini and where do you find it?
OPUL Activation Code, Manage My Devices
What is a "chargeback" and where would you find them?
A patient has disputed a charge with their bank or credit card provider, and evidence needs to be submitted to prove the charge was valid. Chargebacks can be found and managed in Clientline Dispute Manager.
What is the cadence that CSM's will follow up with Beta Phase 1 customers?
Day 1 (Training), Day 3, Day 7, Day 14, Day 21, Day 28, 1x/month
Where would I run a report to see how much money was processed on Visa cards for a certain time period?
Insights, Transaction Summary
How long could it take to approve a merchant application?
Up to 10 days.
A Beta customer would like to order another device. Where would you do that?
FDPOS
Who is our PCI Compliance Partner?
ControlScan
What will occur for the first month a customer is on OPUL?
Weekly Product interviews to provide feedback on OPUL.
What are we calling our Beta Phase 1 customers?
Elite Innovation Partners, or EIP
Who do we (Revance/OPUL) call for OPUL Mini Support?
Clover Major Accounts
A Bank Change Form would be emailed to the customer via SFDC, and returned using the Secure Upload portal.
How can an OPUL Beta customer contact Revance/OPUL?
By phone at (925) 678-5377 or hello@opul.com
Where can a practice find their fee schedule once they are active?
Practice Settings>Account Info
What type of Onboarding record will be used to track OPUL onboarding?
POS Payfac
How long is the Clover buyer's remorse period?
30 Days
What are the 5 ID's a customer will have for their merchant account?
CP MID, CNP MID, Clover MID, Chain MID, IPG Store ID
Where would a customer go to sign up for OPUL?
app.opul.com/signup or opul.com, and click "Sign Up"
What is a new bulk action in Catalog for OPUL?
Update Tax
What three personas can an onboarding practice select on the merchant application?
Dermatology, Plastic Surgery, Other
What is the passcode to open the OPUL Mini?
3623
What is the Beta pricing structure?
1.99% for CP transactions, and 2.19% for CNP transactions.
What agreements will a Beta customer need to sign to onboard?
OPUL Beta 1 Fee Schedule, OPUL Sub-Merchant Agreement, OPUL Platform Services Agreement, OPUL Beta Test Site Agreement
What field is no longer required when creating a patient profile?
Email address
Oh no, a bug! How will you report it?
Through the Jira submission page located in Confluence; project OPUL practice, issue type: Bug