All Aboard!
What will the CSM train practices on?
Overall Navigation
Patient Import
Patient Checkout with Saved Card
Catalogue Setup
Adding Team Members
Profile Personalization, including receipt refund policies
Device Setup
Do you have access to our data, and do you sell it?
OPUL does not sell your data to third parties or share it with other customers. Only anonymized data is used to better understand industry trends and customer needs. OPUL anonymously aggregates transactional data from every customer to develop insights on buying trends, usage patterns, and platform engagement, all with the sole purpose of further customizing our platform to meet the needs of the market. These insights will be shared with other customers, but you also benefit from access to them as well. Lastly, we only share your data with third parties as needed to provide you with the services and functionality that you have selected.
EPIC
Revance Aesthetics is looking to set a new standard with expertly created products and services that are available exclusively in select practices. Revance Aesthetics doesn’t ask you to settle for standard--we’re setting the new standard. Exclusivity, Profitability, Innovation, Customer Centric
What is a Segment 1 customer?
CardConnect MID
May be using a POS Device, or only using manual credit card entry
HintMD Org
No patient profiles or catalog items
No saved credit cards
No subscriptions
QuickPay is only method of accepting payments
What is our new category and what does it mean?
Introducing OPUL, a luxury tech innovation by Revance Aesthetics. Move from one-and-done transactions to meaningful seamless relationships with OPUL, the first of its kind Relational Commerce platform that builds predictable, recurring revenue and higher consumer lifetime value.
What agreements are signed in the platform during OPUL onboarding?
OPUL Fee Schedule
OPUL Sub-Merchant Agreement
OPUL Platform Services Agreement
Can I take tips?
At this time, OPUL does not allow gratuity payments, but we know how important this functionality is to our practices and it will be in a future release. As soon as tipping is available, I will reach out to you to enable this option.
Patient Import and Checkout
OPUL offers a secure way to import your consumers to track what they’re buying and how often they’re returning. Combine that with saving cards on file to deliver an elevated consumer experience. Easily upload a list of consumers that you have exported from an EMR or scheduler into OPUL.
What is HintMD to OPUL pricing?
Practices will retain their HintMD pricing in OPUL for 6 months before transitioning to OPUL tiered pricing.
Who is our PCI compliance partner?
What are the 5 MID's we need during onboarding, and which one takes 2-3 days to receive?
Card Present MID
Card Not Present MID
Clover MID
Chain MID
IPG Store ID*
Why are fees taken daily vs. monthly?
We decided to take the guesswork out of processing with OPUL – that means that as you process transactions, we'll take processing fees out that same day before depositing your funds. You will be able to easily see how much in fees were deducted from your deposit on our Deposit report, as well as clearly see the total fees taken for CP and CNP transactions on each monthly merchant statement.
Insights
Understanding how your business is performing has never been easier. With OPUL, you'll not only get easy-to-understand data on how your practice is performing, you'll also be able to gain insights into what drives consumers back to your practice.
What can be found and done on the Practice List (CSM and CRS only)?
Search for a practice.
View the practices onboarding status.
View the practices merchant application.
View/enter MID's.
Resend DocuSign agreements.
Re-open merchant applications.
View the Org ID.
OPUL Pricing
PAC: 1.99% CP and 2.59% CNP
Non-PAC: 2.19% CP and 2.59% CNP
What is the cost of an extra device and how do we charge for it?
$579 per device, deducted from deposit after 45 days
Why does OPUL take 2 days to deposit funds?
OPUL has become a registered payment facilitator which allows us to bring you more flexible payment options and competitive rates. Becoming a payment facilitator means that we are now responsible for managing risk, and our current risk model allows for 2-day funding, but you can rest assured that we are getting funds deposited to you as quickly as we can.
Comprehensive Catalog
We have curated a catalog of thousands of aesthetic products and services that is available to you within the OPUL product. You will be able to quickly build your own catalog from our list of offerings, that is fully customized with your pricing. With full control over your catalog, add new products and services, or update pricing at your discretion.
Name 2 ways I can save a card to a patients profile.
Enter in manually to the patients profile.
Process a payment on a credit card and automatically save to a patients profile.
Name our Sales tools.
OPUL Training Deck and Confluence Articles
Demo Experience
Interactive Leave Behind
Digital Leave Behind
Upgraded Digital Comms
Drip Campaigns
OPUL Sizzle Reel
What happens when the Underwriting Status is set to "Additional Documentation Needed"?
The UW team will enter the docs needed into SFDC, and an email will be sent to the practice, CC'ing the AE and CSM, asking the practice to upload docs to the Secure Upload site.
Hmm, it seems like I'll have to do a lot of double entry with OPUL and my EMR...
I absolutely understand your concern. OPUL does not currently integrate with your EMR, but it has been designed to work well with any aesthetic practice. OPUL is an amazing tool hyper-focused on helping you increase revenue, build loyalty, and improve operations.
Subscriptions and Loyalty
Every manufacturer out there has their own brand loyalty program; we’ve all heard of Allē and Aspire. While those programs are great for driving loyalty to the brand, they do nothing to help drive loyalty back to your practice.
We are excited to launch a fully customizable, white label subscription and loyalty offering in OPUL early next year. Subscriptions and loyalty will not only be a great option to drive consumers back to your practice more often, which leads to increased revenue, they will also lead to better consumer outcomes because consumers will be more likely to stick to their prescribed treatment plans. By joining today, you will have instant access when these offerings become available, and your dedicated Customer Success Manager will be with you every step of the way as you implement these offerings in your practice.
What reports are available in OPUL and which can only be seen by Admins?
Transaction Summary
Transaction Detail
Practice Activity
Deposit Summary
Deposit Details
Sales by SKU
Sales by Brand
Sales by Staff
OPUL Merchant Statements*
Who are we targeting?
No EMR/PMS integration, or only partial integration without payments
Primarily Plastic Surgeons, Dermatologists; Open to some Med Spas
Single locations*
Average monthly processing per location up to $200K
Primarily do injectables, some surgeries, and sell retail products
Workflow need for saved card and patient profile functionality
General interest in implementing a loyalty offering