People
Office Duties
Helping Clients
DC Info
EMS/Meeting Matrix/Oracle
100
Carol is responsible for scheduling this floor
What is the fourth floor
100
This is an ORA's greatest resource for everything
What is the Sherpa (although Holly is truly the best resource)
100
A potential client just called requesting information about planning an event at the Davis Center. This is the first question I want to ask them.
What is "Are you or your organization affiliated with UVM?" If yes, then open EMS help them with availability and their Virtual EMS account. If problems arise transfer to Holly (1st floor) or Carol (4th floor), if they are not available take down their contact information. If no, give them Conference and Event Services phone number.
100
These are the two large ballrooms and their counterparts
What is Grand Maple- Sugar and Silver, Livak- Frank and Mildred
100
EMS, Meeting Matrix, and Oracle are used primarily for these duties
What is EMS: Daily reports, Tabling, Looking up events. Meeting Matrix: Creating diagrams for events. Oracle: Group daily lists
200
This person works in SGA and is an important resource when club signers have problems with their chartstring or access to Virtual EMS
Who is Sara Fletcher
200
This is how I will transfer someone to Carol
What is tansfer-Carol's ext-#-transfer
200
My friend just lost their iPhone in the Davis Center. This is who they should contact.
Who is the BUMA on duty Valuables: BUMA puts it in the safe Non-valuables: In the closet at Hoffman Info Desk (1st floor)
200
This is where I forward mail that has come to the Davis Center, marked as 101 or 101C or Print&Mail
What is Waterman-Underground Copy. Put it in the Campus mail bin.
200
For two of these software programs, you will use the davis id and password. This is the program that you will use your UVM netid and password
What is EMS
300
This person is the loading dock manager and can assist you with mailroom problems and access to carts.
Who is Kyle Warren
300
To hang banners I will use one of two options; one of these is used for banners that have metal circles in the corner, the other will be used on paper banners.
What are reusable zipties or blue tape
300
I just got a phone call from someone coming to UVM from Boston. They need information on getting to UVM and where to park. I will look here to help me find the answer
What is the Sherpa or DC website
300
The Davis Center is a hub for the BUG bikeshare program. Individuals interested in this can be forwarded to this location.
What is the Hoffman Info Desk (1st floor)
300
When printing reports it is important to check this under Properties for the specific report you are printing.
What is double-sided (color, # as well)
400
This person is the Graduate Assistant of Operations and manages the Info Desk Assistant team
Who is Melissa Carlson
400
This is how I will greet a customer when answering the phone
What is "Good Morning/Afternoon. Davis Center Operations and Event Services. This is ___________. How may I help you?"
400
A client just came into the office needing access to the guest wifi. It is important to remember not to use this when I am setting up an account
What is my own netid and password to sponsor the account. I should use the netid and password in the Sherpa: dcguests, d0dl3y590
400
These are the Davis Center rooms on the fourth floor that have a fixed setup
What is Boulder, Handy, Spruce
400
These are the important details that must be added to a Meeting Matrix diagram before saving or printing.
What is event name, date/time, EMS reservation number, resources, Last modified (date, initials, time)
500
This is a BUMA for a special event
What is an SEM
500
These are the two special things that the Monday Morning shift does that other morning shifts do not.
What is Event Schedule for Dan and sorting flyers for ecopads
500
A UVM club wants to reserve an atrium table for Monday (today is Friday). They cannot reserve the room through virtual EMS because it is 5 days before the reservation date. I will want to take down these things from the club representative
What is name, club/organization, date, time, table number, phone number, email *You can also have them book the same information for a future date and Holly can move the reservation from that date to the desired date.
500
This is the channel that the radio should be on if you want to contact the BUMA
What is Channel 2
500
I am approving a table in EMS with this chartstring, these two things need to be changed or checked. 01/30456/130/800101/701////0000/00000
What is delete the last 0 and check to make sure Student Govt. Association is selected under Organization 30456=SGA, type name of event contact under Temp.Contact 30454=Student Like, type name of event contact under Temp. Contact The end of the chartstring should be formatted as ////0000/0000
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