Systems Overload!
Clarifying this for the customer, requires validation in OKS and Credit Snapshot.
What is PO mandatory?
When acquiring technical support, all licenses in any given license set must be supported under the same technical support service level.
What is Matching Service Levels?
Designed to provide predictable costs and simplified management of licensing.
What is an ELA (Enterprise License Agreement)?
He's not Santa.
Who is Tom Wright
This leader started on the CAT Team.
Who is Matt Sebastian?
What does SAIV stand for?
Support Artificial Intelligence View= Cancel Risk Level in FT
You may not support a subset of licenses within a license set; the license set must be reduced for any unsupported licenses. You will be required to document this reduction via this letter.
What is a Termination Letter?
Sending a meeting recap, consistent communication, and tailoring communication to the customer’s style is all apart of what tips?
De-escalating tips and tricks
Approval and Funding Cycles cause these renewals to typically depend on annual budget appropriations or legislative approval, which can lengthen procurement cycles or introduce funding uncertainty.
What is Public Sector?
Recently hosted the North American Leadership Team meeting in Montana.
Who is Ann Waters?
What is Oracle Translate tool and how can it help?
What is Translates renewal emails, order for snippets from one language to another?
When the ULA deployment period ends, it does not automatically renew and the following is required.
What is a formal certification?
Once certified, the customer receives perpetual licenses for the certified quantities of the products included in the ULA. From that point forward, customers can only use up to the certified quantities. The MSL Policy may apply, requiring uniform support coverage for all licenses of a given product.
Unlike standard ULAs, this agreement grants the customer unlimited usage rights to specified Oracle products in perpetuity, with no end date or certification process required.
What is a PULA (Perpetual Unlimited Usage)?
The Pub Sec team uses SPMT frequently. What does SPMT stands for?
What is Support Partner Management Tool?
Favorite movie is GhostBusters.
Who is Arash Zadeh?
Which tool is AI Companion in and will give you a recap of your meeting?
What is Zoom AI?
Where you can find the Matching Service Level Policy.
Where is Oracle Esource?
The 180-day Risk Evaluation requires investigation into the following information.
What is previous term lengths, previous renewal date, SAiV Risk level, SDS Lite report, and validate the correct POC.
This allows customers to prepay a specific sum to Oracle, which can then be drawn down over time to acquire Oracle licenses, services, or cloud credits as business needs evolve. Customers must use the pre-purchased funds within the agreed period (usually 2–3 years), or any unused balance may expire at the end of the term.
What is a Pool of Funds (POF)?
Favorite quote is “Planning is everything, but the plan means NOTHING” (COL John Strange)
Who is Steve Botteicher?
Oracle Generative Chat and Chat Bot (Artificial Intelligence Service Desk) are a part of this ingenuity.
What is the AI Initiative?
This is where you can find the Premier Support Product Champions contact.
What is the Global Support Renewal Sales page > A-Z?
This is an effective strategy to overcome common customer objections when responding to concerns or questions.
What is the A.R.M. Method?
This leader has 6 kids.
Who is Tara Newcomb-Xenos?
This person thinks everyone should experience Sunday Brunch at the Broadmoor at least once.
Who is Tracy Collins?