Gorgias
What term describes the action taken by a customer support agent to initiate contact with a customer in response to an inquiry or issue, typically involving drafting a message or response?
Creating a new ticket
A fundamental feature that allow users to communicate within specific groups or topics. ____ are a way to facilitate discussions and collaboration in a more organized manner
Channels
This status typically means that the order has been received, but still in the process of being prepared for shipping
A type of permission in Google Drive that cannot make changes, comment, or share the file with others
View
It serves as a hub for user-genarated ratings, that allows consumers to share their experiences about businesses, products and services.
Trustpilot
The term for customer support tickets that have been resolved and are no longer active, typically indicated by a "Solved Status"
Closed Tickets
A feature that allows users to respond to a specific message within a channel in a more organized and focused manner, making it easier to follow conversations and reducing clutter in the main chat area
Thread
Shipment Tracking
A feature that allows you to keep certain rows or columns visible while scrolling through a large spreadsheet. This makes it easier to understand and navigate your spreadsheet
Freeze
A legal agreement that outlined the rules, regulations, and conditions that customers must adhere to when using a particular website. They set the expectations and guidelines, as well as the rights and responsibilities of both parties.
Terms of Service
What are the descriptive labels or keywords used to categorize and organize customer support tickets based on their content, helping support teams streamline their workflow and prioritize tasks?
Tags
This kind of emoji in Slack allows you to visually represent the concept of completion in your conversations, projects or tasks.
Green Check
A feature that allows you to offer various types of discount to customers when making purchases online.
Coupon/Discount Code
In Google docs, it refers to a feature that allows you to create and navigate through a structured document more easily, and is particularly helpful when you're working on longer documents.
Document Outline
It is based on the Generative Pre-Trained Transformer architecture, which is a type of deep learning model designed for natural language processing tasks. It has been used in a wide range of industries and applications to improve user experiences and streamline communication.
ChatGPT / AI
Gorgias allows users to create and use this, which are predefined sets of actions or responses that can be applied to common customer queries.
Macros
It is often used as a troubleshooting step to resolve issues with Slack when normal refreshing procedures may not be working as expected. It can be helpful in situations where the interface is unresponsive, experiencing glitches, or not updated as it should
Force Reload
These are intended for internal use, such as communication between your team members about the order
Private Notes
Synchronous Collaboration
A service that specializes in providing high quality, neural network-based approach to machine translation to learn and improve from large volumes of text data, resulting in continually improving quality.
DeepL
Its an automation feature that allow you to define specific conditions and actions to automate various aspects of your customer support and helpdesk operations.
Rules and Triggers
A set of customizable settings that allow individual users to personalize their experience within the Slack workspace. These ____ let users control various aspects of their interaction with the platform
Preferences
The term used in WooCommerce - a standalone webpage that serves as the destination where visitors are redirected after clicking on a marketing link, blogsite, or advertisement
Landing Page
A feature in Google Sheet that allows you to automatically format the cells based on specified rules. This helps you visualize and highlight data in spreadsheet, making it easier to identify trends, patterns, or important information
Conditional Formatting
A security process used to verify the identity of a user when they are trying to access a website or application. An added layer of security, as these can be vulnerable to various security threats like password breaches or hacking attempts.
Two-Factor Authentication