Section 1 - Overview
The Orange County Emergency Communications Center is...
What is "An agency providing call taking and dispatch services for law enforcement, fire and emergency medical personnel"?
Public Safety Telecommunicators are expected to be at work and ready to work, every scheduled day, and includes but is not limited to "___"
OCECC's shifts are assigned based on, primarily, "__"
What are the needs of the agency and the public it serves?
After the September 11th, 2001 attacks, there was a push for plain language, as the hundreds of personnel responding on September 11th had difficulty understanding each other due to the different ten-code meanings. As a result, ten-codes will "__"
What is NOT be used by OCECC Telecommunicators, in person or on the radio, at any time?
The OCECC provides services to these venues within Orange County
What is Barboursville, Burr Hill, Culpeper, Gordonsville, Locust Grove, Orange and the towns of Orange and Gordonsville?
OCECC Mission Statement
What is "Orange County Emergency Communications Center is committed to enhancing the quality of life and safety in our community through standards, technology, and exceptional customer service."?
The different types of stress
What is good stress (allows us to play sports, etc.) and bad stress (result of dealing with frustration, etc.)?
"___" are twelve hours long, covering either day or night shift, and personnel are required to stay within two hours of the PSAP and in constant communication.
What is On Call?
The phonetic alphabet is used daily for many purposes, including "__"
What is giving license plates and people's names?
Name the counties that surround Orange County and their respective directions
What is Culpeper to the North, Spotsylvania to the Southeast, Louisa to the South, Albemarle to the Southwest, Greene to the West and Madison to the Northwest?
Organizational Structure for Operations and Training (bottom to top)
What is Trainee, CO (full time and part time), CTO, Supervisor, Training Coordinator, Agency Director (Sheriff if no active director), County Administrator, Board of Supervisors, Citizens?
Healthy ways to diffuse negative impacts of stress
What is regular exercise, hobbies, meditation, healthy diet, a strong support system (people who understand the unique stresses of the profession) and leaving work stresses where they belong - at work.
If you find yourself unable to work your on-call schedule, you "__"
What is MUST contact both your supervisor and the supervisor on duty immediately to let them know?
The OCSO, OPD and COFEMS utilize the "__" phonetic alphabet, while GPD utilizes the "__" phonetic alphabet
What is "military" and "civilian"?
Name the major roadways in the county and their street names and route numbers
What is Germanna Hwy/Route 3, Constitution Hwy/Route 20, Zachary Taylor Hwy/Route 522, James Madison Hwy/Route 15, Blue Ridge Tpke/Route 231, Spotswood Trl/Route 33
The purpose of emergency communications
What is to provide a key link between the public needing assistance and the emergency service providers, and to facilitate communications between field units and others to expedite the completion of the service to the public?
Successful Telecommunicators anticipate "___"
To avoid being tardy, you "__"
What is MUST be at your console or your designated work/training area AND ready to assume your duties no later than the start of your shift?
Military time is based on a "__"
What is 24 hour clock?
The only public access lake in the county is "__"
What is Lake Orange?
OCECC is responsible for receiving, managing, retaining, and distributing for service: "___"
What are criminal warrants, orders of protection, dissolution orders, emergency removal orders, emergency custody orders, temporary detainment orders and some civil papers such as summonses?
There are many GOOD Telecommunicators, but a lot fewer are GREAT Telecommunicators. Great Telecommunicators...
What is Make mistakes, Learn to anticipate the needs of those on the other side of the radio, can self motivate, confident, rely on training and experience and learn to manage the stress of the job by taking care of their own health?
Phone calls reporting absences due to illness or injury must be made to "__"
What is the Supervisor on duty?
Many terms we utilize will be trained with specific classes, such as "__"
What is Fire Service Communications, Public Safety Telecommunicator and Law Enforcement Communications?
The only campground in the county is located "__"
What is within Lake of the Woods?