Engineering Page
Construction Job
Due Date Reasons
OM/PM Process Flow
Miscellaneous
100
What does EPR stand for?
Engineering Page Record
100
What additional field under design/splicing information is required when the fiber type=EPON?
EPON Service Group ID
100
When is it OK to have a construction ECD greater than your due date?
Never
100
What do you do within the first 48 hours of receiving an order?
Assign yourself as PM on the Opportunity, Populate your due date according to standard interval, send welcome letter, QC the order (SS/Product Family), Populate Opp follow up date two weeks out
100
True or False: I have assigned myself as PM on Service Request. My name will automatically populate to the Opportunity as PM and therefore to all Service Requests associated with that Opportunity.
False
200
What is the SLA (in days) for each of the following teams: CND-QA, Circuit design, and provisioning?
3 days each
200
Who is authorized to create or cancel a construction job?
Market Development
200
Original Due date is 10/30. We were on hold pending ROE for 30 days but we are able to install and release the circuit to the customer and bill activate on 10/20. What is my due date reason?
Improved Interval
200
What Service Request Stage and Status should you use if we have installed a service but cannot bill for it until we deliver another service for the customer.
Pending Additional Service Activation (aka PASA)
200
What is the trigger to get the SR to move to Install Complete status?
Actual Install Date (populated by fiber ops)
300
What date is the Projected CPE Install Schedule Due Date based off of?
The Due Date on the Service Request (Due Date - 10 calendar days)
300
Name one of the three reasons a CJ should show "On Hold" status?
Pending ROE (if we have built to the curb), awaiting pathway access, or contract issues.
300
Original Due Date is 10/30. Walkout and OSP design both complete within SLA but construction experiences several days of bad weather that prohibits them from completing underground work. Once they go back to work they hit rock and push their ECD to 10/28. Circuit Design and Provisioning are complete before the construction job is complete. We install and release the circuit 11/5. What is my due date reason?
Construction
300
When do you use a due date of 9/9/2099?
When there is no time frame for when we will be installing service (could be a customer related issue or TWC related issue).
300
What status should your Service Request be in if your construction job is on hold pending building construction?
Order>>On Hold>>Customer not ready>>Facility Still Under Construction
400
If you have resolved a CND-QA on hold issue and there are no more outstanding QA issues, what should you do?
Add notes to CND-QA indicating it is resolved and change the CND-QA issue to "None"
400
What is the SLA for Pending Walkout status?
5 calendar days
400
Original Due Date is 10/30. We installed and released the circuit 11/15. The construction walkout took 10 days to complete due to the customer not responding to construction. Construction required a DOT permit that took 60 days. Provisioning kicked back an incorrect design to circuit design which too 6 days to redesign and provision correctly. What is my due date reason?
Permit delay
400
What is the key difference between the Regional and National billing process?
Regional billing uses the actual install date as the bill active date unless there is a future bill date. National billing uses the service active date as the bill active date.
400
Where should sales go to find status updates on an order?
Service Request Post Sales Comments
500
What are the 3 completed fields that trigger CND-QA review?
Sales Engineering Complete, CID Assignment Complete, OSP Design Complete Date.
500
What are the required fields in the Design/Splicing section of the CJ when the OSP design complete date is populated?
Hub, CWDM Wavelength, Primary Terminating Hub Rack/FTP/Port
500
Original Due Date is 10/30. Our construction job was on hold two weeks pending a pole permit but is able to complete by 10/7. Circuit design finds out on 9/25 that we are out of port capacity in servicing hub when attempting to complete design the circuit. They are not able to design and provision a circuit until we deploy a new 7210 in the hub which is estimated to be deployed 11/2. Once deployed, we install and release the circuit 11/10. What is my due date reason?
Infrastructure Delay
500
What fields should be completed when you schedule an installation?
Scheduled Installation Date, Customer Accepted By, Customer Accepted check box, Change Order Status to Pending Complex OE
500
List 3 different criteria for assigning an opportunity to a PM
1. VIP customer (even if the opp is only for one site or under 3K MRC) 2. The Opp has 4+ sites 3. The Opp MRC is greater than 3K 4. Special Event-(ex: US Open) 5. Internal Circuit deployment 6. Oversight of key initiatives and programs such as, E-Rate, Type II, Advanced Services, Datacenter/Colo deployments 7. Technical Complexity: High - Wave Services (TDM/10GB, Dark Fiber, Fiber Channel). SPARC
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