What type of order
Colonoscopy with Anesthesia Provider/CRNA who is hereby directed and authorized to administer anesthesia, risk and benefits discussed - 45378
Procedure
You are calling on labs and the patient tells you "I plan to do my labs in the next month", What do you do?
Date the order for a month out, no need for task
There is a task stating the patient is to do labs at the next follow up, and their next follow up is scheduled. What do you do?
Date the orders for a week before the next follow up. (No need to create task)
You are doing your 1st attempt call, how long do you snooze for?
2 days
Walk me through the 2-2-5 process
1st attempt, snooze 2 days, 2nd attempt, snooze 2 days, third attempt snooze 5 days
CT Scan of Abdomen AND Pelvis WITH oral and IV contrast
Radiology
You are calling on a Ultrasound order and the patient states they do not know where to get the order done? What do you do?
If we know where they faxed the order too, we can let them know the location. If not then we can task the office to advise.
There is a note in the chart from Touchstone Imaging stating "Called patient and they decline to schedule" What do you do?
Follow the 2-2-5 process, due to the it is a third party.
You are sending a letter for attempts, how long do you snooze for?
5 days
How can I tell if I will make a letter to physician vs letter to patient
If the patient has a PCP or referring Dr
Hepatitis C Antibody with Reflex to Quantitative Real-time PCR
Lab
You are calling on a Colonoscopy and the patient tells you they are ready to schedule. What do you do?
Check to see if OM schedules for that Dr, if we do you will ask for the 3 things we need and transfer to 2031. If not you will transfer to the office
You have labs in the chart but some of them are still pending, what do you do?
If they are recent, create task to follow up in a few day. If it has been a while call the place they had labs done to see if we can get records
You sent out a medical records request, how long do you snooze for?
7 days
Where at the places you are to check before contacting the patient about an order
Chart for results, office visits, appts, task, recalls
Please obtain medical records from Kingwood Hospital 7/29/22 and Memorial Hermann Northeast Hospital beginning part of July 2022.
Medical Records
You are calling on labs and the patient tells you "The doctor told me I no longer need to complete these? What do you do?
You will notify them you will task the office and confirm
You have an order for a colonoscopy, but the Dr states in the task the patient no longer needs to complete test. What do you do?
Cancel order. (no letter needed due to Dr recommendation)
A patient tells you they had got their labs done 2 days ago at quest, what do you do?
Snooze for 7 days to wait for records
Where can you tell if we schedule for a Dr? and what are the three things they will need if we do?
All Dr schedule, Medication list, insurance card & 15-20 mins
Consider colonoscopy after next follow-up depending on symptoms complex- if doing ok, will repeat colonoscopy in 2023
You are calling on a procedure and the patient tells you "I do not want to do this due to I am feeling better" What do you do?
You will proceed with the refusal process. (Create letter, mail and/or fax, task the dr and cancel orders)
There is a task and the MA called the referral office and was notified patient is scheduled for "XX" (future appt). what do you do?
Date the order for the appt date
The office has an open task and will follow up in 2 days, what do you do?
Create task follow up in a week
What is our call back number?
469-930-3090