Amazon
Do we offer Amazon gift cards to Cx?
No. We do not offer Amazon gift cards.
Where can you find the MAC address of the Wyze Scale S?
Below the battery compartment on the back of the unit
How many items can Cx trade-in?
Cx can only trade in 1 old item for 1 new item.
True or False: We accept Discover as a payment method.
True
Can cx return items which are on final sale?
No, these items are not returnable.
Can cx purchase Wyze products with Amazon Prime? Yes or No?
YES
What is the Family code of Wyze Watch
HL
True or False: We can cancel TikTok orders?
False. We cannot cancel orders for customers, they need to do this from their My Order page.
Can you ship to the U.S. Virgin Islands ?
No. We are not able to ship to other U.S. territories and military bases at this time
It is a promotional campaign that provides a certain Wyze promotional credit when you spend/purchase a specific amount on Wyze Hardware.
Wyze Spend & Earn (aka Wyze Cash Credit)
Can I get member pricing with Buy with Prime?
No, Cam Plus member discounts cannot be used with Buy with Prime.
We always refer to Tiered Compensation right away if the cx has no POP and OOW based on our Console. True or False.
False. - we should utilize OOW macro first before offering GC.
A TikTok affiliate reached out claiming their device is not working and tech agent already did a warranty check but cx cannot provide POP as it's a free sample. Should we proceed with replacement? Yes or No?
Yes
True or False: Free Standard Shipping on Orders when you buy Wyze Cam v4 Receive free standard shipping on individual orders when you purchase a Wyze Cam v4; AK, HI and PR are excluded.
True
How much promotional credit do you receive when you spend at least $75 on Wyze hardware?
$10
Can I get a promotional discount along with Buy with Prime?
No, Buy with Prime cannot be combined with any other offers.
Aside from Wyze Cam v3, Wyze Cam Pan v3, and Wyze Video Doorbell/Pro, what is the other device that is listed under Quick Replacement No Support- Orders?
Wyze Cam Outdoor v2
For the trade-in program: How long does the trade-in process take?
It typically takes 14 days after you send us your item(s).
Can we price match Cx's previous order with the current sale price?
No. We are not able to adjust or price match any previous orders to current promotional pricing.
Which of the following purchases do not qualify for Wyze Spend and Earn promotion?
A. Wyze hardware products from wyze.com
B. Wyze hardware products from Wyze App Shop
C. Wyze services or extended warranties
D. Wyze hardware products purchased during the promotion period
C. Wyze services or extended warranties
Why is the Buy with Prime price different than wyze.com?
Because it uses Amazon's pricing and built-in shipping.
When a customer claims they are missing item on their order, what information should we ask before offering an LR?
- Image of box
- Image of shipping label
- Image of items received
Trade-In Program: Once we receive the old device, what will the customer receive?
Cx will get a credit (in the form of a code) for the offer amount.
How are shipping rates determined for Wyze orders?
Shipping rates are based on weight, the number of products ordered, and the delivery address
For users asking for Declaration of Conformity, we can ask Cat for the said document. True or False.
False. - we are unable to acomadate this request,