Organizational Culture & Ethics
The set of values, norms, guiding beliefs, and understandings that is shared by members of an organization and taught to new members.
What is culture?
This is the set of forces that leads people to behave in particular ways.
What is motivation?
This change process uses unfreezing and refreezing as part of creating changes in an HCO.
What is Lewin's 3 step change process?
The ability to align personal and organizational conduct with ethical and professional standards.
What is professionalism?
A manager who repeatedly asks "why" correctly performs this type of analysis.
What is root cause analysis (RCA)?
The ethical principle that emphasizes doing good and promoting the welfare of others.
What is beneficence?
The ability of one person or department in an organization to influence other people to bring about a desired outcome.
What is power?
This change process is more large-scale, building on Lewin's 3 step process.
What is Kotter's 8-step approach?
The process of turning thoughts into communication.
What is encoding?
These present a balanced view of an organization and typically include customer service and internal business processes.
What are Balanced Scorecards?
This ethical principle encompasses the concept of fairness and equality.
What is justice?
According to Maslow's, this human need in the hierarchy should be satisfied before safety and security needs can be met.
This analysis measures the outcome of a change.
What is force field analysis?
This manifests automatically and unintentionally in ways that may affect judgment, behaviors, and decisions.
What is implicit bias?
This model of quality care includes three dimensions of performance: structure, process, and outcome.
What is Donabedian model?
The culture of a distinct part of an organization that exists within the organization's overall culture.
What is subculture?
This theory argues that people are motivated by the consequences (positive or negative) of their behavior.
What is Skinner's reinforcement theory?
Structural inertia, mechanistic structure, and limited funds are all reasons for this in an organization.
What is employee resistance to change?
This type of communication is essential for interprofessional patient care and project teams.
What is horizontal communication?
Anticipatory, concurrent, and feedback are types of these used by managers to steer healthcare organizations.
What are control systems?
The process by which employees learn their organization's culture, including what is and is not acceptable behavior.
What is organizational socialization?
A worker is more motivated to put effort into their work because they think it will produce the performance need to obtain a reward they really want, demonstrating this theory.
What is the Vroom's expectancy theory?
Persuasion to overcome resistance, explain to employees in multiple times in varied ways the reason for change, employees will not be ready for change at the same time or speed are all these for managers.
What are good assumptions?
Self-awareness, self-management, and relationship management are all essential to this.
What is emotional intelligence?
This performance improvement methodology is data driven, striving to reduce variations and eliminate defects in key business processes.
What is Six Sigma?