Communication
The perceptual model of communication depicts communication as a process in which:
communication is 100 percent accurate.
communication needs are minimized.
receivers create meaning in their own minds.
there is no need to encode or decode messages.
feedback is not important.
What is receivers create meaning in their own minds (3)?
What type of management style is when the manager/leader and followers jointly make decisions?
power sharing
authoritarian
influence sharing
power distribution
compliance
What is power sharing (1)?
________ leadership focuses on increased benefit to others rather than to oneself.
Transformational
Relationship-motivated
LMX
Servant
What is Servant (4)?
What type of management style is when the manager/leader and followers jointly make decisions?
authoritarian
influence sharing
power distribution
power sharing
compliance
What is power sharing (4)?
The ________ stage of the Lewin model addresses helping people and the organization institutionalize the changes.
freezing
motivating
change
refreezing
training
What is refreezing (4)?
A decision maker is influenced by the manner in which a problem or question is stated. This represents the ________ bias.
confirmation
availability
representativeness
overconfidence
framing
What is framing (5)?
The relationship between conflict intensity and performance outcomes can be described as:
the higher the conflict intensity, the lower the performance.
the higher the conflict intensity, the higher the performance.
higher conflict intensity is related to moderate performance.
both high and low conflict intensity are related to lower performance.
conflict intensity is unrelated to performance.
What is both high and low conflict intensity are related to lower performance (4)?
________ focuses on clarifying employees’ role and task requirements and providing followers with positive and negative rewards contingent on performance.
Transformational leadership
Consideration
Empowerment
Transactional leadership
Initiating structure
What is Transaction leadership (4)?
What tool can help employees understand how their work contributes to their employer’s overall success?
business plan
corporate plan
solution map
strategy map
external process diagram
What is strategy map (4)?
An example of internal forces for change is:
changing customer preferences.
international competition.
participation/suggestions by employees.
demographic changes.
mergers and acquisitions.
What is participation/suggestions by employees (3)?
In the zone of effective communication, all of the following are included except:
newsletters
texts
voicemail
noise
video conference
What is noise (4)?
________ is expressed by demanding compliance or using intimidation or threats.
Coalition building
Pressure
Legitimizing
Consultation
Ingratiation
What is pressure (2)?
When a leader is setting challenging goals, emphasizing excellence, and demonstrating confidence in employees’ abilities, he or she is engaging in ________ behaviors.
path-goal-clarifying
achievement-oriented
work-facilitation
supportive
interaction-facilitation
What is achievement-oriented (2)?
In organizational development (OD), you can approach the organization as if it were a sick patient. Which of the following is first step in this approach to OD?
“Refreeze” its mission statement.
“Diagnose” its ills.
Prescribe an “intervention.”
“Evaluate” progress or effectiveness.
Implement an “intervention.”
What is "Diagnose" its ills (2)?
What generation prefers instant messaging and texting over phone calls, letters, and reports?
Gen Z
Millennial
Baby Boomer
Gen X
Traditionalist
What is Millennial (2)?