This is a stage where an organization has met goals in terms of diversity numbers and shifts to supporting female and minority employees
What is second generation affirmative action?
100
This is a term used to describe the chronic condition that results from daily work stressors taking their toll on employees
What is burnout?
100
These are the three "i's" of the conflict definition
What are incompatible goals, interdependence and interaction?
100
This is what occurs when groups are too concerned with cohesion and making high quality decisions
What is groupthink?
100
This is a method for communicating change that involves showering the employees with tons of information and expecting them to sort it out
What is spray and pray?
200
These are a type of theory of leadership that posits that there are particular qualities that are associated with leaders
What are trait theories?
200
This is said to be the number one problem identified in the organizational change process
What is lack of management support?
200
These are the three types of social support one can receive when dealing with stress
What are emotional, informational, and instrumental?
200
This is the phase of conflict when the conflict is enacted through communication
What is manifest conflict?
200
This is a style of bargaining that involves the maximizing of joint gains for both parties
What is integrative bargaining?
300
This is a theory of leadership that says a leader will use a style of leadership that best matches the characteristics of the situation
What is contingency theory?
300
This is a third-party conflict negotiator who has the power to make the decisions after hearing the arguments of both parties in the conflict
What is an arbitrator?
300
These are the the three types of factors that influence the conflict management process
What are personal factors, cultural factors, and relational factors?
300
This is a situation where there is little adaptation by either the minority or dominant group in the organization
What is cultural separatism?
300
This model of participation proposes that participative decision making improves the upward and downward flow of information in the organization
What is the cognitive model?
400
This theory contends that effective decision making is a result of groups attending to critical functions during the decision making process
What is functional theory?
400
This is a method for communicating organizational change that involves management listening to the key concerns of employees and responding to them when they are brought up
What is identify and reply?
400
These are the five styles of conflict on the conflict grid
What are competition, collaboration, compromise, avoidance, and accommodation?
400
This is when decision makers attempt to make logical decisions, but they are limited cognitively
What is bounded rationality?
400
This involves identifying and harnessing intellectual assets so organizations can build on past experiences and create new ways of exchanging knowledge
What is knowledge management?
500
This theory considers the role of communication such as stories and jokes in creating a feeling of group identity
What is symbolic convergence theory?
500
This is the process of blaming or shaming a person or group for their past or present circumstances or conditions
What is stigmatization?
500
These are Fisher's four stages of decision making
What are orientation, conflict, emergence, and reinforcement?
500
This is an affective response to emotion in which an observer experiences emotions parallel to those of another person
What is emotional contagion?
500
These are the two types of decision making processes that involve either searching for the best solution to a problem or one that will work well enough "for now"