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set of behaviors transmitted by the person in a given situation and in which they express feelings, attitudes, desires and opinions, respecting these same behaviors in others
social skills
personal characteristics related to emotional intelligence, which facilitates interaction with others and are a combination of social skills
soft skills
determine the work experience, academic data and technical skills for the development of a certain activity
hard skills
the way in which one acts, especially towards others; the things you do
behaviors
personalized and confidential training process through a large set of tools that help bridge the gap between where a person is now and where they want to be
professional coaching
a person's ability to manage his/her own emotions and the emotions of others
emotional intelligence
ability to know how, why, and how much emotions affect oneself
self-knowledge
knowing how to manage emotions in a way that facilitates our work and does not hinder it, and knowing how to recover from emotional tensions
self-control
enhance pleasant emotions to guide us and move towards our goals
self-motivation
knowing how other people feel in a given situation and how it affects their emotions
empathy
help other people to control their painful emotions and encourage them to enhance their pleasant emotions, motivating them
social competence
social skill that allows people to express their opinions at a certain moment in the most appropriate way
assertiveness
common situation when two opposing parties coexist in an employment relationship, one, the employer, and the other, the employee, even if every effort is made to avoid any confrontation
work conflict (dispute)
Where mediation is very important, since the parties in conflict want to resolve it, but do not know how to because there is a moment of uncertainty
stalemate
To be persistent in what we want, to repeat over and over again what we want without shouting, in a calm manner, without verbal aggression and without being provocative
broken record
agreeing with a person who speaks aggressively in order to avoid aggravating the situation
fog bank
the state or attitude of not being satisfied; discontent; displeasure
dissatisfaction
when one party blames other people
misattributed conflict
a formal expression of disapproval.
reprimand
the state of being protected against the criminal or unauthorized use of electronic data, or the measures taken to achieve this.
cybersecurity
Brief communication to show disagreement, disinterest,... Indicate that it is not the best time for the conversation.
breaking the dialogue process
Responding positively to negative, aggressive or out-of-tone criticism, while remaining calm
assertive irony
Agreeing with the other person, acknowledging the mistake made but making it clear that the mistake has nothing to do with whether the person is good or bad
assertive agreement
Not knowing what to say and postponing the discussion to another time. If the other person insists, you can use the fog bank technique.
assertive postponement
A question is asked to clarify what we have done wrong and how we can make it right.
assertive question