Fundamental Concepts
Division of Work
Departmentalizing
Delegation of Authority
Organizational Tools
The Informal Organization
100
A physician employed by a hospital, rather than operating his own private practice
What is a hospitalist?
100
Also known as "division of work"
What is specialization
100
The process of preparing another individual to take on more authority and responsibility
What is grooming?
100
The practice of not replacing employees who leave
What is attrition?
100
It is the informal communications network in an organization
What is the Grapevine
200
This type of power is based on fear
What is coercive?
200
It is the most common form of organizational design
What is Traditional Structure?
200
Supervision that provides order in broad terms, with expectations that the employees will decide how to reach those goals
What is general supervision?
200
A method used to give everyone in a group an equal voice
What is nominal group technique?
200
These are invoked if norms and standards aren’t followed
What are Sanctions
300
The concept that individuals who are given responsibility for a function must be given enough authority to carry out that function
What is the parity principle?
300
This type of chart shows the different levels of the organization in the form of a pyramid
What is a Vertical Chart?
300
The vertical line of authority from superior to subordinate. Also know as chain of command
What is the scalar chain?
300
A type of committee with the purpose of completing a short-term task
What is an ad hoc committee?
300
This person is the dynamic force of the informal group
What is the Informal Leader
400
This type of authority arises from the subordinates’ belief in social order
What is traditional authority?
400
This is also called a division, service, section, unit, or office
What is a Department?
400
The act of a superior granting authority on some level to a subordinate
What is delegation of authority?
400
A level of quality where the work performed meets a customer’s expectations
What is requirements quality?
400
These are put in place to regulate group behavior
What are Norms and Standards
500
This theory traces the flow of authority downward from top-level management to subordinate managers
What is Formal Authority Theory
500
This type of department grouping is often used in hospitals and laboratories
What is Process and Equipment grouping?
500
The principle that some decisions faced by an individual are beyond the scope of authority and should be referred to upward in the chain of command
What is the exception principle?
500
Define, measure, analyze, improve, and control
What are the five phases of Six Sigma
500
These are the four status positions of an informal group
What are Informal Leader, Member of the Primary Group, Member on the Fringe, and Those Outside the Fringe
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