Org. Behavior
Diversity/Attitudes
Perception/Motivation
Motivation/Values
Group/Work Team
100
The field of study that investigates the impact that individuals, groups and structure have on behavior within organizations for the purpose of applying such knowledge toward improving an organization's effectiveness.
What is an organizational behavior?
100
The field of organizational behavior has three main goals.
What are understand, predict and manage?
100
The process of making sense of the world; in other words, each person's view of reality
What is perception?
100
Emotions - intense feelings that are directed at someone or something Moods - feelings that tend to be less intense that emotions and that lack a contextual stimulus
What are emotions and moods?
100
forming, storming, Norming, Performing & Adjourning
What are the five stages of group development?
200
Technical, Human, Conceptual
What are the three essential management skills?
200
Intellectual Abilities & Physical Abilities
What two sets of factors make up an individuals capacity to do work?
200
situation (time, work setting, social setting) perceiver (attitudes, motives, interests, experience, expectations.
What factors influence perception?
200
anger, fear, sadness, happiness, disgust, surprise
What are the six basic emotions?
200
Brainstorming, Electronic Meetings, Evaluating Group Effectiveness
What are group decision making techniques?
300
Communication (the four management types are traditional, communication, network, Human Resource)
What is the most effective management type?
300
Cognitive, Affective, Behavioral
What are the three components of attitude?
300
Utlitarianism - based solely on the outcome Rights - consistent with fundamental liberties and privileges Justice - imposing and enforcing rules fairly and impartially
How are ethics considered in decision making?
300
Employee has to project one emotion while simultaneously feeling another.
What is emotional dissinance?
300
Generate positive synergy through coordinated effort. The individual efforts result in performance that is greater than the sum of the individual imputs.
What are Work Teams?
400
Psychology, Social Psychology, Sociology, Anthropology
What are the contributing disciplines of organizational behavior?
400
Job satisfaction, job involvement, psychological environment, organizational committment, perceived organizational support, employee engagement
What are the major job attitudes?
400
Intensity - how hard a person works Direction - effort that is channeled Persistence - how long a person can maintain effort
What are the three key elements of motivation?
400
the sum of ways in which an individual reacts and interacts with others, the measurable traits a person exhibits.
What is a personality?
400
Adequate resources, effective leadership and structure, climate of trust, performance and rewards system
What is the context of effective teams?
500
Productivity, Absenteeism, Turnover, Deviant Workplace Behavior, Citizenship Behavior, Job Satisfaction
What are organization behavior dependent variables?
500
job performance, organizational citizenship behaviors, customer satisfaction, absenteeism, turnover, workplace deviance
What are the outcomes of job satisfaction?
500
Flex-time, Job Sharing, Telecommuting...etc.
What are alternative work arrangements?
500
Basic convictions on how to conduct yourself or how to live your life that is personally or socially preferable.
What are values?
500
Freedom and Autonomy, skill variety, task identity and task significance
What is the work design of effective teams?
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