Organizational Culture
Shared values, beliefs, and norms in an organization
What is organizational culture?
The ability to affect others’ behavior
What is influence?
A group working toward a common goal
What is a team?
Internal drive to achieve goals
What is motivation?
Choosing between alternatives
What is decision making?
The process of changing an organization’s values and behaviors
What is cultural change?
Robert Cialdini identified six of these in persuasion
What are principles of persuasion?
When team members depend on each other to complete tasks
What is task interdependence?
Theory that says effort leads to performance and rewards
What is expectancy theory?
Poor decisions caused by bias or limited info
What is faulty decision making?
A strong culture can improve this alignment between values and actions
What is strategy alignment?
Leadership style focused on inspiring and motivating change
What is transformational leadership?
A problem where information is not shared across groups
What are information silos?
Bias where we judge others differently than ourselves
What is attribution bias?
Resistance to change is often due to this
What is uncertainty or fear?
This company case focused on hiring individuals with autism
What is SAP SE: Autism at Work?
This concept refers to using authority to control resources
What is power?
This case focused on networking and relationship building
Who is Heidi Roizen?
Test measuring unconscious attitudes
What is implicit bias test?
Simulation used to practice leading change
What is managing change simulation?
Visible vs invisible levels of culture (artifacts vs assumptions)
What are levels of culture?
Negotiation strategy where both parties win
Virtual teams struggle most with this key challenge
What is communication/trust?
Emotions influence this workplace outcome heavily
What is decision making or performance?
A structured approach to implementing organizational change
What is change management?