Bargaining and negotiating
Integrative bargaining is similar to this philosophical viewpoint
What is Win-Win approach?
An optimist will view this as an opportunity; a pessimist will most likely see this as a threat. Either way, the wind of change is coming
What is Organizational Change?
You're not on fire but this can lead to emotional exhaustion, depersonalization and reduced accomplishment
What is Burnout?
What is Trait Theory?
It's when a third party -- not affiliated with either of the conflicting sides -- facilitates the negotiation
What is Mediation?
Two parties are usually involved when settling a disagreement
What is Negotiation?
These audiences should be notified during a time of crisis should be notified (name four)
Who are Employees, Customers, Media and Investors?
It's when employees show genuine emotions that are aligned with company expectations
What is Deep Acting?
It's all about style -- not fashion, mind you -- and the way you manage people and events
What is the Style Theory?
Whether it's in sports or in business, this voicing of a different opinion is usually viewed as a threat to harmony
What is Dissent?
When bargaining, the two parties must not be dependent on each other but rather this ...
What is Interdependence?
Like catchers who manage pitches in a baseball game, some business people try to manage the perception of a conflict to favor their side
What is Framing a Conflict?
A coworker who is just buzzing with news to share with you; news about a coworker and what he/she just heard
What is Emotional Buzzing (gossip)?
This leadership style is subject to change as managing is often "the contingent nature of the job."
What is Contingency Theory?
When you are communicating in ways that involve emotionally connecting and responding to troubled clients
What is Emotional Labor?
A negotiation strategy in which conflicting parties work to maximize their gains and minimize their losses
What is Distributive Bargaining?
Employees are trained to display superficial emotion to satisfy work requirements but it's not Hollywood
What is Surface Acting?
It's when you receive persistent verbal, nonverbal aggression and hostile interactions from a boss
What is Workplace Bullying?
A good leader, by example, shows his or her leadership skills and behaviors by modeling desired actions
What is the Exemplification Theory?
Being over worked, job ambiguity and a lack of work-life balance are reasons you might stress out
What are types of Stressors?
This bargaining strategy occurs when conflicting parties try to maximize gains for both sides
What is Integrative Bargaining?
This tactic shapes how parties perceive and manage the conflict
What is Framing of Conflict?
Friends, family and even close co-workers can help through your burnout
What is Providing Social Support?
This test might show you that you are better at understanding other’s emotions or it might show where you're lacking
What is the Emotional Intelligence test?
This person's title is what he/she does to help settle a conflict
Who is a Mediator?