General
Knowledge
Knowledge
Communication in a business context.
What is Organizational Context?
Give one formal method of organizational communication.
What is email, memos, newsletter, policy document, job?
Why is organizational communication called “central”?
What is because it is essential to the running of the organization?
Give one example of pervasive communication in real life.
What is a
School: Students communicating with teachers, principals providing updates, and teachers sharing lesson plans with their peers and sending assignments to students by emails?
Workplace: Employees chatting during lunch, emails between staff, WhatsApp groups for updates?
Etc.
The informal flow of information within an organization.
What is grapevine?
Name two patterns of organizational communication.
What is downward, upward, horizontal, or grapevine?
Give one informal method of organizational communication.
What is face-to-face talk, grapevine, or telephone?
Why is organizational communication “pervasive”?
What is because a significant amount of communication is constantly taking place?
If a teacher emails the principal about classroom issues, what communication pattern is this?
What is Upward communication?
Which written method is commonly used for internal communication?
What is a memo?
Which pattern of communication spreads unofficial information informally?
What is Grapevine?
If a manager calls a staff meeting to give updates, what pattern of communication is this?
What is downward communication?
Give one reason why organizational communication is important.
What is it contributes to efficiency and effectiveness of the organization?
Why is communication important in an organization?
What is because communication is important in an organization because it helps employees share information, work together, and achieve goals. Good communication makes it easier to solve problems, plan tasks, and make decisions. For example, in a school, teachers need to communicate with each other and the principal to organize events. Without clear communication, mistakes can happen, and work may be delayed.
What is the difference between Internet and Intranet communication?
What is internet is global/public, intranet is private/internal?
What is the difference between downward and upward communication?
What is downward flows from management to employees, upward flows from employees to management.
What is the term for a private network created within a company for communication?
What is intranet?
Name one challenge of organizational communication.
What is miscommunication, grapevine rumors, or delays in message delivery?
Why is resistance to change a major challenge in organizational communication?
What is because employees may have negative past experiences (“change hangover”), making them reluctant to accept new policies or processes?
If postal workers are collaborating to deliver packages effectively, what type of organizational communication is this?
What is Horizontal communication?
Explain why organizational communication is described as “complex.”
What is because multiple patterns of communication can take place at the same time.
Give an example of when formal communication must be used instead of informal communication.
What is a change in company policy, reporting for an impending hurricane, or an official staff notice?
Why is balancing formal and informal communication sometimes a challenge?
What is too much formality can slow operations, while too much informality can spread misinformation?
Why is the “acceleration trap” considered a challenge in organizational communication?
What is because constant market pressures and new technologies create a furious pace that scatters focus, demotivates staff, and confuses customers?
Suggest one strategy managers can use to prevent grapevine communication from spreading harmful misinformation.
What is Provide regular official updates through formal channels (e.g., staff meetings, emails, memos)?