Motivation
Emotion & Conflict
Group Dynamics
Organizational Culture & Diversity
Leadership
100
Ian always arrives to work late and is consistently on his phone instead of helping customers during his shift. Due to his unprofessional behavior, Ian’s boss decided to cut his hours at work. According to Skinner’s Reinforcement Theory, what kind of reinforcement did Ian’s boss use?
Negative Punishment
100
Which of these describes conflict between groups? a. Intragroup b. Interpersonal c. Intergroup d. Intrapersonal
c. Intergroup
100
5. Jimmy is working with a group of 12 colleagues on a project for raising money for the homeless. Every time he mentions an idea they either turn it down or ignore him. His team always complains that Jimmy is consistently unprepared and lazy. Many of the group members stated that if Jimmy contributed his fair share of work on time, they would raise more money. What role does Jimmy have in this group?
He is the Scapegoat.
100
Name three examples of artifacts that could represent Hunter College.
- metro card - t-shirt - colorful pens - bookmark - etc...
100
Demarcus wishes to understand leadership by examining such topics as the leader’s flexibility, empathy, and accountability. Such a focus represents a: (a) trait approach to leadership (b) behavioral approach to leadership (c) situational approach to leadership (d) power and influence approach to leadership
A. trait approach to leadership
200
What are the two factors in Hertzberg's two factor theory? a. motivation and hygiene b. hygiene and assertiveness c. motivation and assertiveness d. motivation and situation
a. motivation and hygiene
200
Jasmine really wants to take a few days off from work in order to attend the governor's ball, even though she knows she has an important deadline to meet and her boss will likely be angry with her. This has become a serious source of anxiety in her life. What type of conflict is Jasmine having?
An intrapersonal conflict
200
Janice, Ian, Lilly and Todd have been working in the same group all semester. They are at the stage where they are working together, focused on the tasks they receive and are creative. According to Tuckman’s Group Development model, what stage of group development are they on?
Performing.
200
What is the difference between espoused and enacted values?
Espoused value is what the company states as its values and rules. Enacted value is how the people are performing these rules and values. ( Espoused= what is listed, Enacted= what is actually happening)
200
What are the three types of motivators found in Mcclelland’s Motivation Theory?
Achievement Motivation, Power Motivation, Affirmation Motivation
300
Emily is trying to set up a schedule for finals week. She is trying to be as motivated as possible considering the amount of work she has to get done. What are the three important components of motivation that she should focus on and how would you describe them?
a. Direction - what activities do we direct our energy toward? b. Intensity - how much energy do we expend in the pursuit of that activity? c. Form - persistence, how long can we sustain that energy?
300
Rose knows that her coworker Jenny is very opinionated. When they are put in a group together, Jenny starts to assign tasks to each group member. Even though Rose disliked the task she was assigned, she didn’t want to upset Jenny so she carried out her task respectfully. According to the Dual Concern Model, which conflict style did Rose use in this situation?
Accommodating
300
Charlotte is part of a group which consists of members who work together and hold each other mutually accountable. They are committed to a common purpose and share goals as well as leadership. Is Charlotte in a work group or in a team? Please describe the difference.
- A team is committed to a common purpose and share performance goals, have complementary skills and are committed to an approach for which they hold themselves mutually accountable - A group work encourage individual accountability (members do not take collective responsibility for results other than their own), work to complete organizationally-mandated objectives (as opposed to self-set objectives) and primarily interact to share information and resources
300
Describe the difference between diversity and inclusion.
Diversity - Mix - Different kinds of people reflecting the range of cultures, ages, and other variations that exist in the workplace Inclusion - Takes diversity to next level - Getting the mix to work together
300
What three traits should leaders have before they are selected?
- cognitive ability and intelligence (be educated and know about your field) - technical ability (the ability to perform all technical aspects of the job) -motivation to lead (they need to want to lead)
400
John’s boss checks in on him every week without a warning. He has no idea what day or time he will get a visit from his boss. This spontaneous behavior can be categorized as which type of reward schedule? a. Fixed Interval Schedule b. Variable Interval Schedule c. Fixed Ratio Schedule d. Variable Ratio Schedule
b. Variable Interval Schedule
400
Name and describe the four major components of EQ/EI
a. Self-Awareness: Understand own moods and emotions b. Self-Management: Control over your emotions, think before you act c. Social Awareness: Understand and respond to the needs of others d. Relationship Management: Understand other’s emotions and treat them as they wish to be treated
400
There are always two forces operating in a group. Describe covert and overt processes.
- Overt is acceptable, legitimate, or proper behaviors, feelings, issues, what is explicit, the task or stated purpose of the group and conscious intentions. - Covert is unacceptable, illegitimate, or questionable behaviors, feelings, what is implicit, what is being thought and felt but not stated and unconscious and irrational intentions.
400
Ana thinks there’s not enough diversity at her job. She is trying to talk to her boss and convince her of the great benefits this can bring to corporation. What benefits can she use on her presentation?
Benefits: - Increased adaptability - Broader Service Range - Variety of Viewpoints - More effective execution
400
Tiffany works very hard to make sure her workers are cared for. She motivates and inspires her workers and seeks to establish direction. Is tiffany a leader or a manager? Explain the difference between the two.
A leader because she motivates & inspires, aligns people, and establishes direction. A manger on the other hand is concerned more with producing order and consistency and so is more involved with planning & budgeting, organizing & staffing, and controlling & problem solving.
500
Name and describe 2 theories of workplace motivation
Maslow’s hierarchy of needs •Alderfer’s ERG •Hertzberg’s 2-factor model •Skinner’s Reinforcement Theory •Latham and Locke’s Goal-Setting Theory •Vroom’s Expectancy Theory •Adams’ Equity Theory (see theory handout for descriptions)
500
Compare an individual with low EQ with an individual with a high EQ
- Low EQ- Withholds emotions/lies about feelings, Exaggerates or minimizes his or her feelings, lets things build up and then they blow up, unforgiving, holds grudges, insensitive, no empathy. - High EQ- Successfully manage difficult situations, able to read non-communication, expresses themselves clearly, influence other people, keep cool under pressure, not afraid to express their feelings, motivate themselves to get things done.
500
What does B.A.R.T. stand for? Explain each element of the framework.
Boundary– observable and subjective measure used to distinguish members of a group from outsiders. Authority – the right to perform work, utilize resources and make decisions; the right to make decisions which are binding on others. Role – the duties, tasks, responsibilities, and expectations associated with a particular position (formal); one’s position or function in the group based on personal characteristics and group dynamics which may support or hinder the task (informal). Task– the primary task is the formal or official operationalizations of the broad aims of the organization; the meaning or interpretation people put on their roles and activities.
500
What is the difference between training managers and training employees when it comes to diversity training?
Providing managers with training • how to recruit/hire diverse employees • how to orient/integrate new employees Providing all employees with training • realizing the differences that exist • learning how differences affect working environment • how to maximize productivity without ignoring employee differences
500
Describe the three approaches to leadership theory.
The Trait-based approach answers the question, what do leaders look like? This approach tries to identify characteristics of good leaders. The Behavioral-based approach answers the question, what do leaders do? This approach tries to identify behaviors that leaders do. The Contingency approach answers the question, when do leaders do what they do? This approach takes in account the context.
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