Ideas
The Degree to which an employees role is defined by formal documentation
Formalization
The situational approach to leadership would lead to the conclusion that a global leader must factor in
Why would someone be resistance to change
Fear of loss, Fear of the Unknown, Fear of Failure...
Fear
When employees can set their own work schedules (it is a third alterative work pattern)
Flextime
A structured series of job position through which individuals progress in a organization
career ladder
Symbols of a culture in the physical and social work environment
Artifacts
The foundation of any organization culture is based in
Values
Employment that takes place after retiring from a full-time position but before permanent withdraw from the workplace
Bridge Employment
The __________ emphasizes the expertise of the professionals in operating core of the organizations
Professional bureaucracy
Feeling negatively or anger toward a change
Disenchantment
Type of plan that contains top management's decisions concerning the organizations mission and goals
Corporate Level Plan
When certain activities in a company are assigned to an outside agency or country
Outsourcing
Through Role Modeling, teaching and ________, leaders reinforce the values that support the organizational culture.
Coaching
Ethical use of power - where you act confident and decisive, keep informed, recognize employee concerns, etc
expert power
Those who use rewards and punishment to strike deals with followers and shape behavior
Transactional leaders
The way in which factors such as skills, abilities, personalities, perceptions, attitudes, values, and ethics differ from one individual to another is
individual differences
The biggest challenge in bring about workplace innovation
cultural change
A decentralized form of organizations that emphasizes the operating core and standardization of skills
professional bureaucracy
Competing, collaborating, compromising, avoiding, and accommodating are
styles of conflict management
The Process of affecting the thoughts, behavior, or feelings of another person is known as
influence
Who was the Eagles Quarterback when they won the SuperBowl
Nick Foles
refreezing
The process of deciding how to divide the work in an organization is known as
There are how many guidelines for managers who want to create a global culture
6
who was the first post master general of the United States
Ben Franklin