Winter Input
Holding down the Park
Agenda Items
Staff Meetings
Front Desk
100

What is Ken Tassone's Report for?

Evaluation for future Winter Classes

100

What should you do when going on vacation?

Make a checklist for staff


100
  • What went well this week?
  • What challenges did you face?
  • Do you have everything you need to do your job well?
  • How are you feeling about your workload right now?


General Check-In

100

What are updates for the week?

Rentals, changes in programming, leave requests

100

What is in the front desk binder?


Printed updated rosters, attendance sheets, sign-in/out logs

200

What is the R-121 for:

Teaching time, classes offered serve all the community

200

Who is their Point of Contact?

  • Designate a lead staff person or acting supervisor in your absence.
  • Share contact info for escalation (area manager, nearby supervisor, etc.).

Indicate how/if you want to be contacted for emergencies only.

200
  • Are there any class/program updates, cancellations, or complaints we need to discuss?
  • Are rosters updated and printed?
  • Are all supplies/equipment stocked for the coming week?
  • Any upcoming rentals, special events, or schedule conflicts?


What is Program/Operation updates?

200

What are reminders?

Policies, closings, front desk expectations

200

Where are rentals, permits, gym closures, staff time off?

Weekly desk calendar

300

What are Park Hours and Staffing

Does it make sense for the community?

300

What is your Daily Operations Guide?

  • Opening/closing procedures.
  • Break schedules and rotation expectations.

Staff log-in/out expectations

300
  • Any issues with the building (lights, HVAC, bathrooms, locks, etc.)?
  • Are all signs, flyers, and bulletin boards up to date?
  • Is anything broken or missing that needs to be reported?


Facility & Maintenance

300

What are upcoming events?

Special events, deadlines, seasonal prep

300

What to do if your Instructor is sick

Email, make calls, or put up the cancellation signage

400

What about holidays?

Holiday hours scheduled for the season, holiday intentional programming, hours entered on spreadsheet

400

What is your staff communication plan?

  • Create a daily update log (paper or digital) for staff to leave notes.
  • Pre-written staff notes/reminders (e.g., “Make sure to sweep gym after Open Gym” or “Check bathrooms before closing”).
  • Leave Reminders and a To-Do List
400
  • Are there any schedule conflicts or coverage gaps coming up?
  • Who is off this week, and do we have coverage?
  • Does anyone need help with breaks, room transitions, or end-of-day tasks?


Staff Coverage

400

What is Q&A?

Allow staff to ask questions or raise concerns

400

What are options instead of cancelling

Open tot spot, open gym, group games or obstacle courses.

500

When should you order Winter Supplies?

In the Fall Session

500

What are some problem solving guidance solutions?

  • Common "What if…" scenarios and how to handle them.
  • Examples:  
    • A class instructor doesn’t show up.
    • A participant gets injured.
    • A parent complains about a canceled class.
500
  • Any patron concerns or compliments to share?
  • Do we need to update our front desk cheat sheets, calendars, or signage?
  • Have there been any recurring questions we should prepare a standard response for?


Customer Service & Communication



500

What are Admin Tasks?

Training reminders, roster reviews, sign-up deadlines

500

Class information for cancellation

What are rosters, binder with instructions, layout diagrams, emergency contacts?

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