The need to manage emotions in order to perform one's job effectively
EMOTIONAL LABOUR
100
A personality characteristic indicating one's willingness to do whatever it takes to get one's own way
MACHIAVELLIANISM
100
Behaviour that is above and beyond the call of duty
ORGANIZATIONAL CITIZENSHIP BEHAVIOUR
100
The process of deriving attitudes from family, peer groups, and culture
SOCIAL LEARNING
100
The energizing forces that influence the direction, intensity, and persistence of effort
MOTIVATION
200
An unhealthy, insecure pattern of behaviour that leads to preoccupied attempts to achieve security through relationships
OVERDEPENDENCE
200
A personality resistant to distress and characterized by commitment, control, and challenge
PERSONALITY HARDINESS
200
A healthy, secure, interdependent pattern of behaviour related to how people form and maintain supportive attachments with others
SELF-RELIANCE
200
The unconscious preparation to fight or flee that a person experiences when faced with any demand
STRESS
200
An imbalanced preoccupation with work at the expense of home and personal life satisfaction
WORKAHOLISM
300
A logical, step-by-step approach to decision making, with a thorough analysis of alternatives and their consequences
RATIONALITY
300
The right to influence another person
AUTHORITY
300
Power that is based on an agent's ability to cause an unpleasant experience for a target
COERCIVE POWER
300
Power that is based on position and mutual agreement; agent and target agree that the agent has the right to influence the target
LEGITIMATE POWER
300
The use of power and influence in organizations
ORGANIZATIONAL POLITICS
400
The ability to influence another person; a relationship of asymmetric dependence
POWER
400
A style of leadership in which the leader uses strong, directive, controlling actions to enforce the rules, regulations, activities, and relationships in the work environment
AUTOCRATIC STYLE
400
An advocate for change and new approaches to problems
LEADER
400
An attempt to label or discredit an opponent
CHARACTER ASSASSINATION
400
An aggressive mechanism in which an individual keeps up a dysfunctional behaviour that obviously will not solve the conflict
FIXATION
500
The process of constructing and adjusting an organization's structure to achieve its goals
ORGANIZATIONAL DESIGN
500
The linking of departments and jobs within an organization
ORGANIZATIONAL STRUCTURE
500
The individual or group that undertakes the task of introducing and managing a change in an organization
CHANGE AGENT
500
A lifelong process of learning about self, jobs, and organizations; setting personal career goals; developing strategies for achieving the goals, and revising the goals based on work and life experiences