Intro to Org B
This field studies the thoughts, feelings, and behaviors of individuals and groups inside organizations using scientific methods.
Organizational Behavior
This term refers to the collection of attitudes, both positive and negative, that people have about their jobs.
What is job satisfaction?
Performance is often interpreted as a function of _____ + _____
What is motivation + ability
Respectfully engaging, task enabling, trusting, and playing.
What are the four pathways to building high quality connections (HQCs)?
The term for a collection of two or more people.
What is a group?
This belief means team members feel safe to speak up with ideas, questions, or mistakes without fear of humiliation or punishment.
Psychological Safety
This widely used personality test sorts people into 16 types using four binary dimensions, but is criticized for poor reliability and validity.
What is the Myers-Briggs Type Indicator (MBTI)?
The LEGO Man Experiment served to test this concept, which has been shown to improve motivation
What is "Meaning"
Teaching (informational), Helping (instrumental), Nurturing (developmental), Advocating (political), and Accommodating (granting flexibility).
What are ways in which task enabling happens?
The term for "two or more people working interdependently over some time period to accomplish common goals related to some task-oriented purpose."
What is a "Team"?
A team that prioritizes fairness by dividing work evenly among members is using this type of team role structure.
Labor-Based Role Structure
Personality traits are most predictive of behavior in this type of situation, where norms are ambiguous and there is no clear script for how one should act.
What are weak situations?
Work that is motivated by pay or praise rather than a sense of purpose is an example of this type of motivation.
What is extrinsic motivation
Individuals - builds resilience, increased cooperation, lower role conflict/ambiguity/overload; Teams - more creative/adaptive, better learning; Organizations - greater attachment of employees, customers, suppliers and lower costs
Why do High Quality Connections (HQCs) matter?
The notion that a group worked better TOGETHER rather than individually; "process ___"
What is "process gain"?
Name two of the four primary predictors that create cohesion within a team.
Physical proximity, shared activities, operating principles, face-to-face meetings
This theory argues that job satisfaction depends on whether a job supplies the things an individual personally values, rather than on an average of strengths across domains.
What is the value-percept theory (Values Model)?
Expectancy Theory is used to determine whether someone will be motivated by examining these three categories
What are: Effort to Performance (expectancy)
Performance to reward (instrumentality)
Rewards to effort (valence)
Do share resources, grant access, seek input, let other exercise influence, use inclusive language, be vulnerable and open, and develop joint goals. Do not monitor and control excessively, ignore input, accuse of bad intent, act in a demeaning way, and act inconsistently.
How can you overcome trust gaps at work?
"Behavior that supports conformity and team harmony at the expense of other team priorities (e.g., performance).
What is Groupthink?
In Organizational Behavior, we learned a five-part checklist for improving team effectiveness. Name three of the five considerations.
Set explicit goals and communicate, define roles to leverage expertise, build cohesion, foster psychological safety, and experiment (provide data, build prototypes)
According to the Big Five model, this personality trait is the strongest predictor of job performance across roles, though it may reduce adaptability in rapidly changing environments.
What is conscientiousness?
The bounty on rat capture in Hanoi represented this negative outcome of getting behavior you reward, not the behavior you want.
What are Perverse Incentives
Implicit norms/expectations of how relationships should unfold; Interpersonal communication progresses from shallow to intimate over time. From basics like name and age to personal info like religion and core self.
What is Social Penetration Theory?
The term for "disagreement not related to the task at hand – different personalities, power dynamics, etc."
What is "Relational Conflict?"