Decision Making
Identify problem, choose decision process, Develop choices, select best choice, implement choice, evcaluate.
What is the rational choice decision making process?
A collection of symbols, language, idioms and jargon which we use to convey information
What is a codebook
Thinking about a problem in a bunch of different ways and generating many approaches to the issue/problem
What is divergent thinking?
Legitimate, reward, coercive, expert & referent.
What are French & Raven's sources of power?
I trust no one and no problem throwing co-workers under the bust to get my way. It's ok if I get more than I deserve - everyone is out for themselves. Deceit is the only way sometimes.
What are Machiavellian values?
Often, people do not see problems because they block them out as a way to cope.
What is perceptual defence
Internet, social media, e-mail, SMS, verbal, telephone, face to face
What are communication channels/mediums
An organization whose management recognize that employees can make reasonable mistakes as part of creativity
What is an organization with a learning orientation?
A feeling of being obligated to help someone because they helped you.
What is a norm of reciprocity?
"I know my idea may seem out there, but you need to know that the CEO sees it the same way I do, so best to get on board!"
What is an example of upward appeal?
The belief that we are articulate, have common goals, have access to all knowable facts and their consequences when making decisions.
Bounded rationality
Poor communication of emotions, reduction in respect, enhances ambiguity, too much information
What are some problems with e-mail communication
Openness to experience, low need for affiliation and strong values around "self-direction."
What is the cluster of personality traits and values that typify independent imagination.
A researcher, disguised as a Doctor, gets subjects to administer painful shocks to others, even though the subjects know it is harmful.
What is an example of expert power?
Advice vs. empathy
Direct vs. indirect
Assert power vs. build bonds
Apologize infrequently vs. apologize often
What are some general gender differences in communication?
In NYC, the taxi's credit card system automatically suggests a 30, 25, or 20 percent tip. This causes one to think of 20 percent as the low tip whereas the previous average was only around 10 per cent. (Since the installation of the credit card systems, average tips have risen to 22 percent)
What is the anchoring heuristic
When planning a difficult performance discussion with an employee, you decide to wait until they are in the office to discuss as opposed to sending a email to get it started because more information can be conveyed face to face.
What is using media richness theory
When a group of employees go on an offsite to engage in activities like building with logo, doing improvisational theatre, or creative arts.
What is associative play
My entire class thought the exam did not provide enough time. So, when 5 of us went to discuss our thoughts, we were able to get the professor to change the poor marks.
What is an example of coalition formation.
When we are in a bad mood, we pay more attention to details, but when we are in a good mood, we are more likely to 'roll with it' and not pay as much attention to details.
What is an example of how emotions change decision processes?
A packaged goods company decides to develop a new internal social media platform for continuous learning and communication within the organization. After 6 months, no one is using it - it's cumbersome, the training was bad, people are not interested and it is not improving things. Even though everybody hates it, the CEO decides that given how much it coast, he won't give it up.
What is escalation of commitment
First, I decide to not interrupt and stay focussed, then I empathize, then I display interest and clarify/rephrase.
What is active listening?
A leader decides to have the sales department provide solutions to an HR issue, and for the HR department to provide solutions for the sales team.
What is cross-pollination?
Purposefully, designing our 'image' at work to actively influence others' perceptions of and attitudes towards us.
What is impression management or ingratiation?
An unstructured, informal network, based on friendships and social relationships which moves info around the organization.
What is the grapevine?