Navigating the Nest
OA Etiquitte
Front Desk
Master Schedule
100

You notice a student is missing during check-in at the start of a session; you should send a message using this and proceed.

What is GroupMe?

100

This item should be placed in a pocket at all times unless it is needed to contact others.

What is your phone?

100

This information should always be included in the subject line of a Teams message to Pro Staff.

What are the students initials and KUID?

100

This is the time you need to report to the Union every day for Orientation. 

What is 7:30am?

200

This is the specific online portal where students must go to purchase their All-Sports Combo Pass.

What is Enroll & Pay?

200

This document includes what color polo OA’s should wear each day.

What is the Master Schedule?

200

These three things should always be open during your front desk shift.

What are Slate, Teams, and the Orientation Inbox?

200

Which wave goes to advising  first in the afternoon?

What is Wave 1?

300

Traditions Night, Jayhawks Give A Flock, and Academic Welcomes are the required events for this step in the Orientation process.

What is Hawk Week?

300

This is the only reason to ignore or throw out a sticky note submitted by a student, although you might choose to ask pro staff about it privately.

What is an inappropriate question or comment?

300

This phrase should be the first thing you say when answering the phone at the front desk. 

What is “Thank you for calling Orientation and Transition Programs at the University of Kansas”.

300

These are the three scheduled items students should attend during the “Nifty Ninety”.

What are lunch, housing session (if living on campus), and the Opportunities fair.

400

This campus organization assists students with internships, mock interviews, and resume building to prepare them for life during and after graduation.

What is the University Career Center (UCC)?

400

You might hear this from another OA or Pro Staff as a reminder to be aware of what you are saying and your surroundings.  

What is “keep it cute”?

400

This is the fee charged for each guest over the age of 12 attending Orientation with a student.

What is the $30 guest fee? or What is $30?

400

This room has advisors available for major changes in the morning and schedule questions and adjustments in the afternoon.

What is the Governors Room? or What is the Advising Help Room?

500

Students can find their community here through Student Community and Leadership Programs.

What is the Student Engagement Center (SEC)?

500

If an OA chooses to share this with their students, they must follow the guidelines and avoid posting or sharing anything inappropriate on it.

What is social media (or Instagram)?

500

This is the first button to press when transferring calls.

What is the second button (or phone with an out arrow)?

500

These are the start times for the afternoon P&G sessions.

What are 1pm, 1:40pm, 2:20pm and 3pm?

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