Play
What is the name of the retail store where the guest can purchase swimwear?
Indigo Swimwear
If the guest is wondering about birthday packages, where would you take them??
Enhance the fun! (Concierge)
A guest is looking for their convention room. They provide you with the name of their group. How can you help?
Walk them to the convention center and look at the screens outside the rooms.
I am hoping to watch the game, is there any place to do so here?
Recommend B Lux, WP cabanas have TVs
What is the 10/5 Rule?
10 Feet: Eye contact
5 Feet: Greet guest
If a guest asked, “My Daughter needs a swim diaper, do you carry any?” how would you answer?
What time is check in and check out?
4:00 pm and 11:00 am
What does a golden elephant pin mean?
Leader of the group that is in-house.
If the guest asks: “Is there a nice restaurant in town to take my wife out for an anniversary dinner?”, what would you respond?
Double Cut, Sortino's recommend Spa.
What does the word Ubuntu mean?
I am because we are, or togetherness
What fun activities at the resort would you suggest for a family with young kids? Name 3 activities.
1. Zakanaka retail store
2. Waterpark
3. Arcade
If the guest arrives before check-in time, what can we offer them to do?
Waterpark, arcade, Gorilla Grove, B Lux, Spa, Retail Stores
A guest asks a question about the convention center and you are unsure on how to answer. Who can you call?
Dial 0
What retail store sells prepped food items, wine, beer, and coffee?
Marrakesh Market
What is the Kalahari Promise?
We PROMISE to deliver products and services beyond expectations.
If a guest asked, “Where is the spa located?” how would you guide them?
Walk them there! (South Wing, 200's, second floor)
I seem to be lost. Can you tell me where room 2420 is located?
Second floor, North Wing, room 20.
Does the Convention Center have a Business Center?
Yes outside the Kalahari Ballroom
Can I use my Starbucks giftcard at Java?
No
What does LEAF stand for?
Listen
Empathize
Apologize
Follow Through
What 3 activities can you do at Gorilla Grove?
- Zipline
- Ropes Course
- Mini Golf
How many guest rooms are at the Property?
977
What is the name of the outdoor space guests can book?
Boma
“My son is extremely allergic to peanuts. Are there still dining options available for him and if so, where?”
Yes! What type of food are you interested in? Here are the options: Double Cut, Sortino's, B Lux, Cafe Mirage
What are the 4 Culture Values
WE Maintain a passion for service
WE live ubuntu
WE grow and improve
WE take ownership