Freshman
What are the main talking points for Freshman?
1. Housing
2. Dining
3. Jobs on Campus
4. New Student Programs Events
What do you do if you see a piece of trash on the floor?
Pick it up!
A student suddenly looks pale and says they feel dizzy and lightheaded.
1. Stay with them
2. Get them seated
3. Alert a supervisor
4. (If Student does pass out) Call 911 right away.
What are the 4 Workshops for Freshman Orientation?
1. Basically, your Wellness Matters
2. Otter Be Involved/ Affinity Spaces
3. Career Development and Otter Jobs
4. CSUMB Tech, Tips and Transportation
From youngest to oldest order all den leaders and supervisors!
Maddie, Kat, Chloe, Megan, Sara, Liz, Kaci
(During Class Finding Tours) A freshman looks confused and says, “I don’t know where I’m supposed to be right now.” They have no name tag, what do you do.
1. Ask for their name
2. Ask for their major
3. Take them to corresponding group
4. Send in discord students first and last name so they are able to be checked in.
A student is being rude to a fellow orientee in your group. They are joking about the way the orientee is dressed. How do you address this situation?
1. Address the Behavior Immediately (But Calmly) "Hey, let’s keep our comments respectful. Everyone deserves to feel comfortable here."
2. Speak Privately with the Offender (if appropriate) "I wanted to check in about your comment earlier. It came across as hurtful, even if it was meant as a joke. We want everyone in this group to feel safe and respected. Please be mindful moving forward."
3. Support the Targeted Student "I'm sorry that happened. That kind of comment isn’t okay, and I’ve addressed it. If you want to talk or need support, I'm here."
From start to finish, how do you send your students to a rotating workshop?
1. (OUTSIDE the library) Make a meet-up spot.
2. (Outside of the library) Explain the choices there are for the orientees.
3. Walk them down to each choice and allow them to walk into the session if they please.
4. Once all orientees are in a workshop you can go on your break.
A supporter comes up and asks you: Why do me and my student have to split off into different tracks?
Students: learn of all the resources they are granted as a new otter, able to build community within their major, starting the transition of independence in college.
Supporters: Learn the resources of how they can support their student while they are in college, space capacity of groups, starting the transition of independence in college
What is the best method to use when greeting people?
10-5-1 foot rule:
10 Feet:
When someone is 10 feet away, make eye contact and smile. This signals warmth and openness.
5 Feet:
At 5 feet, offer a greeting—like "Hi!" or "How's it going?" This starts a basic human connection.
1 Foot:
At 1 foot (or when directly interacting), be fully engaged—this means attentive body language, a friendly tone, and active listening.
A student has been interested in getting to know you more personally, they ask for your number and your Instagram. What do you do?
1. Offer Near peer
2. Explain you are on the clock, and is not good customer service
3. NO point, blank, period
When is Megan's Birthday!
June 26th
You see a fellow Orientation Leader rushing to academic advising (so they do not use ADA routes, is not answering questions, and walk too fast and orientees cant keep up), what do you do?
1. During a break, check in with them and give suggestions on ways to improve.
2. As the Orientation Leader that was in a rush, be receptive to the constructive comments by fellow OL.
3. If OL is not responsive let a Supervisor know.
A parent is still following their student around after groups have been made and seems unwilling to let go. How should you respond?
Kindly redirect the parent to the supporter session or remind them why they are grouped this way.
If parent is not responsive to this, contact a supervisor.
What are all the morning roles? (bonus points if you can list what they do)
1. Parking - greeting cars ad helping with parking permits
2. Parking Lot and Check In Greeters - bringing the party from Lot 71 to Check In.
3. Check In - Checking in students and supporters
4. Cross Walk and Step Greeters - Bringing party from check in to ballroom. (Making sure everyone has a name tag)
4. Pin Table Greeter - passing out pins and supporting people into the ballroom
5. Usher - setting students and supporters nicely into the ballroom (using all seating inside the ballroom, then using overflow)
What is Kat and Megan's Majors and minors (if they have one).
Psychology Major(s)
Human Development and Family Science Minor(s)
A student is pushing you about leaving for the day (it is during icebreakers), how do you solve this issue.
1. Explain reasons to stay (advising, swag, workshops).
2. Be direct about the commitment required (Be direct about the commitment required).
3. Offer Support or a Compromise (If Reasonable) "If you’re really not feeling up to participating, you can take a short break and rejoin us quietly when you’re ready. Just let me know what you need."
You're done with your clean up role early, half of the team is still not in the breakroom for debrief, what do you do?
Text in discord if anyone needs help.
A student is verbally harassing people in your group (name calling and/or mocking) continuously throughout the class finding tour. What is your plan of action?
1. Address the situation
2. Discord Kat and Megan to support
Where do you find your third session for Advising?
Your Phone!
1. Advising locations are on the online google sheet of the "2025 Fall Orientation Schedule"
2. Discord
Who is our third Office Supervisor?
NORRRAAAAAAAAA!