Regulations
What is Fair Lending?
Treating customers fairly and in the order they arrive. Don't discriminate!
What is the name of the Bank President?
Mike Morrison
It's okay to leave customer's personal info out where other customers can see it?
False
$3.00
How much is FDIC Coverage per Ownership Category?
$250,000.00
What department do you call when a customer has locked themselves out of their online banking?
Customer Service
Name three ways you can search a customer in Horizon XE.
Name, Address, Phone Number, DOB, SSN, Last four of Card, Last four of account number
What is the fee for a domestic wire transfer?
$25.00
What does AML stand for in the BSA/AML department?
Anit-Money Laundering
What department do you call when you lock yourself out of Horizon XE?
I.T.
The phone should be answered in how many rings?
Three
What is the minimum balance requirement FEE on a Personal Regular Checking account?
$7.00
What does CRA stand for?
Community Reinvestment Act
How many branches make up The Bank of Commerce?
17
What is one way we can identify a customer over the phone?
Date & Amount of last deposit, other recurring credit or debit, security questions in the user fields
What is the fee for a one-time Stop Payment?
$25.00
What are the three main pillars of CRA?
Lending, Service, Donations
What year did the Bank open its first branch?
1959
Which button in Horizon XE allows you to view the customer's entire social security number?
Show Protected Fields
What is the fee for an international wire transfer?
$75.00