HH's term for an employee's vacation and sick time
What is Choice Time
100
The benefit that covers the some of the cost of a college course
What is Tuition Reimbursement
100
Patients and their family/friends, referral sources, payors, contract organizations, and each other
Who are our customers
100
The "Road Map" that outlines and guides our initiatives
What is our Balanced Scorecard
100
I am an occupational therapist and the CEO of ERN.
Who is Rita Parisi
200
The form that needs to be done within 24 hours when a patient, visitor, or employee experiences an unusual event.
What is an Incident Report
200
$3000 for full-time employees or $1500 for part-time employees who work at least 20 hours per week
What is HHRN's Referral Bonus
200
What is the acceptable time frame for responding to a customer complaint
What is within 48 hours
200
Ensuring that we have the right people, culture, operating systems, processes, and info systems
to deliver exceptional, high quality care
What is Maximize the Geared Model?
200
You might be asked, "What is working well today? Is there anyone you would like me to recognize? Do you have the tools and equipment you need to do your job?
What are rounding questions
300
Use Novell Log-in and employee number
What is how to access the HHRN intranet
300
Located on the HHRN Intranet, this must be submitted BEFORE attending an education course.
What is the HHRN Continuing Education form
300
Word of Mouth
What is the best way to advertise our programs and services
300
Ensuring an infrastructure is in place to
drive service and clinical excellence
What is Quality
300
The Cross functional team that monitors outcomes,
balanced scorecard, customer service/complaints, opportunities, chart reviews/audits , and safety
What is the QI Committee
400
The document that lists all the key resource contact people for various topics such as medical and retirement benefits, IT sign-ons and technical support, and payroll.
What is the Resource Contact List
400
He said, "We can never expect to capture the hearts of our customers if we don’t first capture the hearts of our employees."
Who is Quint Studor
400
Integrity, Caring, Excellence, and Safety
What are our core values
400
The strategy that addresses clinical integration, physician partnerships, population health management and wellnes
What is Coordinated Care
400
VNA Healthcare, Hospital for Special Care, Charlotte Hungerford Hospital
Who are some of ERN's management contract locations
500
The assessment of values, behaviors, and goal achievement that is conducted at least annually
What is the annual performance appraisal
500
Hartford Hospital
Who is my employer
500
All of us
Who is our customer service department
500
To be "Nationally respected for excellence in patient care and most trusted for personalized coordinated care."
What is HHC's vision
500
To be the premier rehabilitation provider in Connecticut, AND a company known for its commitment to high quality, customer focused outcomes AND the place where people want to work