Arm/Disarm
A user added a valid access code at the keypad but the PIN could not be verified
What is an Invalid PIN?
A burglary point has been tripped
What is a hard alarm, burglary alarm, or general alarm?
Dispatch then notify the customer from the call list
What is Action 1?
This is a signal that a customer can send to establish a connection from their panel to our receivers
What is a Keypad test signal/equipment test?
We must always get this information from the agency dispatcher prior to disconnecting our call
What is an operator name or ID?
On a 3000 or ADV Plus panel, the arm/disarm code is made up of the Access code in addition to this
What is a PIN number?
A device on the fire protection system has been activated
What is a fire alarm?
Call premise to verify, if no answer, Dispatch then notify through the call list
What is Action 7?
These programmed phone number(s) can be found on the Communications Tab
What is the primary and/or secondary number to the alarm panel?
This is the amount of time we must wait before calling the agency back to see what occurred as a result of the dispatch
What is 30 minutes?
A 2-minute lockout at the keypad will occur when you enter this incorrectly 4 times
What is an Invalid Access code?
The frequency of breaking glass has been detected
What is a Glass break alarm?
Call the premise, if no answer then call customer via the call list for dispatch instructions. If no answer, dispatch
What is Action 8?
This system communicates alarm activity in the event that communication is lost to the primary Sonitrol system
What is a backup system?
Calling the agency back to get the results of our dispatch is called
What is a disposition?
This signal is generated when the alarm system has not been armed by the customer at the designated programmed closing time
What is a Late to Arm?
This occurs when an Access door is held open longer than the allowed time
What is a Door Prop?
Dispatch immediately then call the location. If no answer, notify through the call list
What is Action 3?
This signal indicates that the primary phone line to the alarm panel may have a problem and the system is now communicating on a secondary line.
What is Phone line 1 down/Backup Comm Path Active (Modem)/Backup phone line active?
This is the maximum amount of time a fire system or a system with a fire alarm point can be placed into test without us having to notify the Fire Department.
What is 8 hours?
This mode of arming allows the customer to move around the interior of the building while still having perimeter protection
What is Occupied mode?
This signal indicates that all alarm points on a module are not functioning properly and may cause the customer problems with arming
What is a LEM down, Sam/Lim down, Module down, or AAM down?
Dispatch immediately-wait 30 minutes after the alarm was received, call the police to confirm that they have attended, call premise, if no answer notify the call list
What is Action 5?
On newer generation systems, the place where you can find the Connection Sequence of the panel
What is the Global tab?
This is what you would give a dispatch agency when they ask YOU for YOUR operator ID
What is your name?