States
This landmark is characterized by having four distinct heads
What is Mount Rushmore?
This translates to "no worries" in Swahili
What is "Hakuna Matata?"
Name, address with city state and zip code
What is Verification
Army Worms: Bag Worms in trees: Caterpillars Cicadas, Dead animal removal:
What is Non-Sellable – Do Not send a lead
This city is known for being a hit in the film-making industry.
What is Hollywood?
You've attempted to stop the customer from cancelling their services and all offers the customer declined.
what is send to branch, wants to cancel
This is Indiana University's basketball team, and also the name of the movie starring Gene Hackman as its head coach
What are Hoosiers?
"Swiper no swiping?"
What Dora says to Boots to make him stop taking things.
Terms such as I, We, Our Team
What is taking ownership?
Air Spa, Lawn Care - TruGreen, Leaf Stopper and Orkin Shield
what are Orkin's Additional Service Offerings
his city in Missouri was known for a devastating 2011 tornado
What is Joplin?
Make 2 genuine offers for any of our customers calling for this process.
What are save attempts?
This city hosts the largest Mardi Gras party
What is New Orleans?
Chase, Marshall, Sky, Rubble, Rocky, and Zuma?
Names of the original members of the Paw Patrol.
Forced branch to schedule due to guidelines, no time slots in 360, scheduled within 48 hours or scheduled over 48 hours.
What are mandatory case notes?
Squirrels, Groundhogs, Voles, Moles , raccon's
What falls under Orkins wild life plan?
This key town is known as __ West, even though it’s on the other side of the country
What is Key West?
You do not make offers to save this customer type
What is Franchise customer's
This was Oklahoma’s original name, before it was granted statehood
What is Indian Territory?
To Infinity and beyond!
What does Buzz Lightyear say when you press the button?
Thank you for calling Orkin
What is Branding your call?
Do not talk over the customer / be loud, rude, or condescending/ use slang terms or phrases.
What is Phone Etiquette? From the Companion guide 3.6
This Ohio city is home to the Rock N Roll Hall of Fame
What is Columbus, Ohio?
Warm transfer the customer to x 72426 & provide the account information & reason for cancelling to the agent.
The SALES agents are approved to transfer cancel calls to ORKIN SAVES to ext 72426. Sales team steps.
This landmark in Washington DC is named for our 3rd US president
What is the Jefferson Memorial?
What is the name of the little girl in Monster's inc?
Boo
Agent must review the account details and then ask discovery questions to confirm the true reason they are requesting to cancel their service.
What is part of the Retention Call Flow?
This inspection requires the customer to be home.
What are termite inspections
This eastern state capital shares its name with a famous English explorer
What is Raleigh?
Wants to Cancel (document: "SUSPECTED 3rd Party Cancellation service requesting to cancel customer's service, please call customer to discuss" in case notes, go to Kiosk for more details)
What are the Third-party call center steps (verified account)