Secure Chats
Red Flag Line
Triages
Misc.
Potpourri
100

A patient lost an item in clinic, this step is appropriate. 

what is secure chat the clinic about a lost item?

100

The red flag line is designated for these patients.

Who are return patients?

100

This is the template that we should be using to triage.

What is the patient line template?

100

A patient needs to cancel/reschedule an appointment, they call at 10:45 for a 10:30 appointment. This is the proper workflow. 

What is not cancelling the appointment, but rescheduling via make appointment? Or come Monday, Book It!

100

People once ate this to improve their skin/complexion.

What is arsenic?

200

This is the pool/Epic Secure Chat name for Steadman Hawkins Orthopedics.

What is SP Steadman Hawkins Denver?

200

This is where the most updated version of the red flag list can be found.

What is the PLRC?

200

This is how many templates and their names that should be saved for triaging.

What is two and the patient line template and billing?

200

A patient calls in having heard some great things about one of our providers from a friend. This is a ____ ________ workflow. 

What is a direct referral? 

200

German chocolate cake was invented here.

What is Texas?

300

A patient missed an appointment due to a personal matter or jury duty. This is the proper way to notify the clinic.

What is a triage?

300

This is the appropriate time frame after surgery/procedure to call the Red Flag line.

What is within six weeks?

300

This is what high priority triages are for. 

  • The message is regarding a new, not normal, or worsening symptom
  • The message is time-sensitive (ex. out of medication, the deadline for paperwork, etc)
  • The patient requests the message be sent with high priority
300

Return patients require approval from clinic for same day scheduling.

What is the correct workflow is to try and schedule and add to waitlist? If not triage. 

300

This is why Colorado was named the Centennial State.

What is Colorado joined the the Union after a century of the United States Declaration of Independence?

400

A secure chat is for this type of appointment.

What is a same day new patient visit?

400

A return phone call is appropriate to call the red flag line.

What is no/false?

400

Medical supplies and/or DME requests are this type of triage.

What is order/referral triage?
400
These are the reasons the CAL is called.

What is a patient calling a second time on a HP triage, immediate attention is needed from the clinic, patient is needing something agent is not permitted to schedule, the patient ask/demands to be transferred to the clinic, and when a provider calls to speak with someone in clinic (provider to provider)?

400

The circulatory system is _______ miles long.

What is 60,000?

500

These are the items that make a perfect secure chat.

What is a greeting, new patient visit, injury or diagnosis, appointment time being sought and which provider, and if the patient has images?

500

These are the appropriate reasons to call the red flag line. 


  • An established patient is experiencing red flag symptoms
  • Critical labs
  • The patient is at lab, radiology, pharmacy, etc. and the facility does not have orders. (Agent to verify patient is on-site)
  • The patient is at a pharmacy and the pharmacist has concerns about a medication interaction/needs clarification.  (Agent to verify patient is on-site)
  • If a provider is calling with urgent information about an established patient.


500

This should be in every triage.

What is as much detail as possible? 

500

A patient calls to inform the clinic their mother has passed and to cancel all upcoming appointments.

What is do not cancel any appointments, follow the deceased patient workflow and complete the form found on the PLRC?

500
This is the name of the sports performance clinic within Steadman Hawkins.

What is Elite Speed Sports Performance?

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