OR/VA Script
What must be said on every single call and each time someone new joins the call?
Recorded Call Disclosure
Where can the offer range be found when prepping for a VA?
Summary Page
Where do you find the Ring Central link for the OR/VA?
Structured Calls
How far out should you schedule a DC?
At least 24 hours out
What is the #acq-cx-homes-escalation channel used for?
Issues with the VA
What is the next step for the pro-flow & expedited pro-flow after the VA?
Pro-Flow - DC
Expedited Pro-Flow - EA
Why do you want to look at the Home Details / Seller Inputs in admin?
This has the customer inputs (SQ, bed/bath, year, solar & motivation)
What do you always have to do to the video before starting the VA?
Pin it!
How do you get the OR/VA task to open?
Click on the “Perform Call” button in the Structured Call tab
#lwod DC-escalations is used for what purpose?
Request to remove the agent
What does MSTFOB stand for?
Motivation, Sold before, Timeline, Financials, Other Options, Buying
How do you get to the Transaction View for the Property from the EP Index?
Click on the address
Other than the Google Doc, where are is the VA questionnaire found?
The admin task
What happens if you mark "YES" in your admin task for this question "Did you talk to the customer about buying with Opendoor?"
They will get a OD Backed Offer heavy DC
What channel would you request an in-person assessment?
#mkt-inspections
What three bullet points should your agenda hit?
10 mins for motivation & options
10 mins to walk through your home
Next steps
What are the four areas we should check when prepping for an OR/VA?
The Summary
The Notes
The Home Details
Other Transactions
A seller is not on the OR/VA when you jump onto the video, what should you do?
Call & LVM
Text
Note Admin
What is key when uploading an OR/VA to admin?
That we change access so anyone can access the video.
How do you submit a post to the #lwod-dc-escalation channel?
Use the lightening bolt