Q1
A company divides its employees into Finance, Marketing, HR and Production departments. Which type of organisation structure is this?
A. Product Structure
B. Functional Structure
C. Matrix Structure
D. Divisional Structure
Answer: B
In a company, every employee reports to only one manager. Which principle is being followed?
A. Unity of Direction
B. Unity of Command
C. Division of Work
D. Centralisation
B. Unity of Command
A manager cannot effectively supervise 30 employees at the same time. Which concept does this situation relate to?
A. Span of Control
B. Departmentation
C. Delegation
D. Specialisation
A. Span of Control
A company creates separate departments for Electronics, Furniture and Clothing products. This is an example of:
A. Functional Structure
B. Product Structure
C. Geographic Structure
D. Line Structure
B. Product Structure
Which organisation structure helps employees develop expertise in one specific function?
A. Functional Structure
B. Matrix Structure
C. Product Structure
D. Committee Structure
A. Functional Structure
Employees regularly meet during lunch to discuss work-related issues even though no manager instructed them to do so. This is an example of:
A. Formal Organisation
B. Informal Organisation
C. Functional Structure
D. Line Organisation
B. Informal Organisation
Which of the following is a characteristic of a formal organisation?
A. It develops automatically.
B. It is based on friendship.
C. It has clearly defined roles and authority.
D. It has no rules.
It has clearly defined roles and authority.
An employee receives official instructions from the department manager. This communication belongs to:
A. Informal Organisation
B. Formal Organisation
C. Social Group
D. Grapevine
Formal Organisation
Which statement about informal organisations is correct?
A. They are created by management.
B. They exist only in small organisations.
C. They develop naturally among employees.
D. They have written rules.
They develop naturally among employees.
Which of the following is an advantage of informal organisation?
A. It eliminates all conflicts.
B. It improves communication among employees.
C. It removes the need for managers.
D. It increases paperwork.
It improves communication among employees.
Classical theory mainly focuses on:
A. Employee emotions
B. Organisational efficiency and structure
C. Employee counselling
D. Team-building activities
Organisational efficiency and structure
According to Classical Theory, increasing specialisation helps to:
A. Reduce productivity
B. Improve efficiency
C. Eliminate managers
D. Increase conflicts
Improve efficiency
Which of the following best represents the Classical Theory?
A. Flexible rules and employee freedom
B. Clearly defined authority and responsibilities
C. No hierarchy in the organisation
D. Employees work without supervision
Clearly defined authority and responsibilities
Which is a criticism of Classical Theory?
A. It gives too much importance to employee emotions.
B. It ignores human and social aspects.
C. It discourages specialisation.
D. It removes organisational structure.
It ignores human and social aspects.
factory introduces fixed rules and clearly defined responsibilities for every employee. This approach follows:
A. Neo-Classical Theory
B. Classical Theory
C. Human Relations Theory
D. Behavioural Theory
Classical Theory
Productivity rises after workers are moved to a brighter room, but it also rises when lighting is later reduced. The best explanation from the Hawthorne studies is that:
Lighting has no effect on work
Workers responded to attention and observation
Higher wages were introduced
Rules became stricter
Workers responded to attention and observation
A supervisor improves team performance by listening to employees, involving them in decisions, and recognising their contribution. This approach is most closely associated with:
A. Scientific Management
b. Bureaucratic Theory
c. Human Relations / Neo classical Theory
Human Relations / Neo classical Theory
The most important lesson from Elton Mayo’s Hawthorne experiments was that employee productivity is strongly influenced by:
Physical conditions alone
Social relationships and psychological factors
Strict punishment systems
Elimination of supervision
Social relationships and psychological factors
A government office fills vacancies through competitive examinations and promotion rules rather than personal recommendations. Weber would describe this as:
a. Charismatic authority
b. Informal Organisation
c. Formal Organisation
d. Merit - based bureaucracy
d. Merit - based bureaucracy
Which situation is least consistent with Weber’s bureaucratic theory?
Written rules guide decisions
Jobs are clearly specialised
Managers favour relatives regardless of qualifications
Authority follows a hierarchy
Managers favour relatives regardless of qualifications
Which of the following findings from the Hawthorne Experiments is least supported?
A. Employees are motivated only by money.
B. Informal groups influence employee behaviour.
C. Recognition improves morale.
D. Social relationships affect productivity.
A. Employees are motivated only by money.
A manager regularly appreciates employees and asks for their suggestions before making decisions. This approach is based on:
A. Scientific Management
B. Bureaucratic Theory
C. Neo-Classical Theory
D. Classical Theory
C. Neo-Classical Theory
During the Hawthorne Experiments, productivity increased mainly because:
A. Employees received more attention.
B. Machines were replaced.
C. Working hours were doubled.
D. Employees worked alone.
A. Employees received more attention.
A company spends a large amount of money installing modern lighting but ignores employee relationships and communication. According to Elton Mayo, what is the most likely outcome?
A. Productivity will definitely increase.
B. Productivity depends only on better equipment.
C. Improved physical conditions alone may not significantly improve productivity.
D. Employees will automatically become more disciplined.
C. Improved physical conditions alone may not significantly improve productivity.
Which phase of the Hawthorne Experiments mainly studied the influence of group behaviour and informal organisation?
A. Illumination Experiments
B. Relay Assembly Test Room Experiment
C. Bank Wiring Observation Room Experiment
D. Time and Motion Study
C. Bank Wiring Observation Room Experiment