A
Mention 3 reason codes under OS&D scope.
A05, B05, H05, A06, H06, A80, E05.
Which is the Status and Root Cause Code for disputed deductions? (Dispute Case)
47 - Requesting Repayment Customer + RCC 47
The signed documentation indicating that the product was picked up from the P&G site is called _______
Bill of Landing - BOL
Where can an updated file with the plant and carrier contacts be located?
SharePoint - Plants & Carrier file
Where can you find the OS&D SOP?
Knowledge Management or access via DMT Tool
If a deduction was cleared as H05, and then a repayment is received, how should it handled?
Add mandatory fields and recode E05
Deductions older than 60 can't be recoded as B05. True or false?
TRUE
What does PCN stand for?
Plant Correction Notice
Mention 3 Unit of Measure (UOM) for P&G materials.
Case, Pallet, Item, Ton, Layer
Which is the aging for invoices and orders to turn into Archived status on SAP?
270 Days - 9 months
Through Bluebox you have functionalities from ____________________. (Mention 2 transactions for OS&D research)
VA05N, ZVDF, MM03, FBL5N & ZVDCB
For scenarios with POD signed short, plant's cuts/adjustments and invoice corrections should be credit with POM ____
11
Which is the difference between Shipment and Parent Shipment?
Shipment is a group of POs.
Parent Shipment is group of shipments.
How can you determine if a 2G 11 is a PCN?
Ref Key 1, POM, RO Hardcopy
If the invoice/order is archived on SAP, which are next steps to credit valid deductions?
Request SPO Concurrence, DOA Approval and process FI Note
Mention one scenario in which you can handle a deduction as OS&D with RO present and linked to the PO.
RO Cancelled
PCN
Diff Claim-RO >$5,000
Name one carrier claim approver. (It can be at process level or SAP)
Tina Gardner - Tesfaye Tohe
Susana Quiros - Penelope McKeever
Name 3 valid attributes for OS&D deductions? (Dispute Case-FBL5N)
Ref Key 1, 2, 3 and PO.
Signed BOL is mandatory for all disputes from CPU shipments. True or false?
False
3 clearing methods for OS&D deductions are:
Repayment, SD, FI, TF, LDI
Which are 2 scenarios to file carrier claim?
Wreck, Theft, Carrier Caused (unresponsive, POD illegible, not available or voided, etc)
What should you review to clear an OS&D deduction via predictive claims? (At least 3)
Validity, Confidence Score, Action Step, Threshold and Business Rules
In VA01, which is the Order Reason to bill customer for extra items?
U11 - Overage
Which is the criteria to mark 'Do not print' when keying Zosh entries? Name an example
Marked - Netted deductions and payments on account
Unmarked - Unpaid overages
Which transaction can be used to download an unsigned copy of a BOL?
ZVZBLW