Customer Service
Accounting
Marketing
Inventory Control
Engineering
100
These are the two divisions within the customer service department.
What are Standard Customer Service and Technical Group?
100
Rose DeFazio is the Senior Staff Accountant for this company.
What is OSG?
100
This is the method by which OSG sells to its market.
What is through Distributors (Retailers)?
100
This is the approximate amount of standard catalog items that we currently stock.
What is 26,000?
100
OTD established in Illinois in this year.
What is 1968?
200
This is one of the goals that Customer Service strives to be 100% accurate on and is also evaluated on.
What is "order entry?"
200
J-SOX requires this percentage of compliance on approvals.
What is 100%?
200
These are the 4 P's of marketing.
What are Price, Place, Product, and Promotion?
200
This is the name of our India factory.
What is CCT?
200
OTD's US manufacturing operations are located here.
What is Bensenville, IL?
300
This is the email address that you can use to send any requests to the customer service department.
What is customerservice@osgtool.com?
300
The number days that are required to close previous month's financials.
What is 2 Days?
300
This is the most important publication that OSG produces to help sell our products.
What is Cutting Tool Solutions (OSG Catalog)?
300
The acronym ROP stands for this.
What is Re-Order Point?
300
This is the geographic location of OSG - Sterling Die and the type of product that they produce.
What is Parma, OH and thread dies?
400
The percentage of orders that are processed by the customer service department manually as opposed to electronically.
What is 50%?
400
This person is the General Accounting Supervisor for the Accounting Department.
Who is Mike Volpe?
400
This is the new OSG Corporate Tagline.
What is "Shaping Your Dreams?"
400
A and B items account for roughly this percentage of our sales?
What is 80%?
400
These are OTD's 4 core products.
What are Taps, Drills, End Mills, Thread Dies?
500
This is the length up until which a customer can return an OSG product with no questions asked.
What is 30 days?
500
The Collections Goal is this percentage collected over this many days.
What is 3% collected over 60+ days?
500
This is the #1 product type sold by OSG.
What are Taps (account for ~50% of sales)?
500
This is how we determine the A, B, or C values of items.
What is Pareto's Law (80/20 rule)?
500
These are the 5 key industries that OTD serves.
What are Aerospace, Automotive, Die/Mold, Medical, and Power Generation?
M
e
n
u