Team Favorites
Most Common Coffee Order
What is Caramel Macchiato
The number of Oakie Values
What is 6
The threshold for silver and gold in S&V
What is 8 / 10
This is completed prior to drawing any labs on any patient.
What is confirming patient name and DOB
These 3 things are collected at the front desk when a Welcome Coordinator checks a WV in.
What are Drivers License, insurance cards and medication list.
Which team member likes neutral colors
Whos Daria
These are the service behaviors
What are Competant, Seamless, Dependable and Incluse
The threshold for silver and gold in Stars
What is 16/20
The assessments that must be completed during the WRV
What is Creyos and the verbal screenings
The document that patients MUST sign before they can be roomed.
What is the consent to treat form
Which team member enjoys riding side-by-sides
Who is Angela
This is the Oak Street motto
What is healthy, happy and out of the hospital
These S&V measures were made display measures in 2025
What are iPTH and UMA
This is how labs draws are documented when collected at a provider appointment
What is a quick note
When a patient cannot make it to their appointments due to unreliable transportation, but does not qualify for OSH transportation you should ask this person about their insurance benefits.
Who is the PRM
Which team member likes Hiking, Skateboarding and Reading Poetry
Who is Hannah
This is the official process for recognizing an Oaky team member
What is Heart at Work Recognition
This is what is represented in the S&V a1c measure.
What is if an a1c reading was collected
The report that is distributed based on improper collection or process of specimen
What is the TIQ/TNP report
When a PRM is not focusing on growth and meeting with WVs, this is what they are doing
What is retention calls
Which Team Member is Allergic to Dog Saliva
Who is John
When you combine out common purpose, service standards & Behaviors and Oakie values, you get this
What is the Oaky Way
This is what is represented in the a1c Stars measure
What is if an a1c is under control
The acronym WIN stands for this when talking about a biohazard incident
What is Wash (the area), Identify (the source), and Notify (the appropriate person/organization)
The most important thing a WC does that must be done correctly the first time and can never be redone
What is the first impression