Appointments
We call IBM for this
What is "to schedule a new patient appointent/WV"
If patient says yes to any eligibility question, we should
What is keep following the appointment workflow
You will need to do this for a referral that is expiring.
What is send a referral care req
This patient receives care at their home and their clinic reflects this
What is OSH@home
We send this care for a CGM
What is RX care req
Mr. Tommy Tiger has a progress visit scheduled at 2:20 PM GWY time. Additionally, he requires a 40-minute pick-up and drop-off service. We would schedule a pick-up for when
What is 1:20
We have to send care reqs for any appointment calls for these patients
What is RBE patients
What we do when an external provider calls in needing clinical information/office notes and the patient is currently there for an appointment
What is call RobinLine
Clinics will use this status to show that a referral is old
What is archived (unable to fax)
We can only change these things in a patient's chart
What is address, phone number, and email address
If they have this flag, we cannot schedule progress visits (PRG)
What is "needs WRV" flag
Patient returning a call for the first time
What is send a return call care req
This is the protocol for handling critical lab results from Quest diagnostics when there is no answer on the robin line
What is call nurseline
I use this system to fax a completed referral/diagnostic letter
What is Xmedius
Suzy calling in with a Inactive pt flag, She is requesting an appointment to get re-established.
- Last appointment was a PRG on 5/16/2022.
- Pcp not in canopy inbox.
What would I do next?
What is check my center and if no back up provider is listed, we would call robin line
We can only intially schedule these appointments
What is WRV, PDV, TV (for flu/covid shots), and PRG appointments
We have to include these items in all RX care reqs
What is: pharmacy details, name of medication, dosage, and how many pills are left
We do this when patient is requesting to switch clinics and this is the second request
What is call robin line and if no answer
What is ASA
We have to do this at the end on every call
What is offer ALL post submission activities...
Patient calling in to reschedule a Problem Visit to next week, symptoms are improving and does not wish to keep the current scheduled appointment
What is send an "urgent" appointment care req
Home Health Representative is NOT at the home of the patient but, is looking for Home Health Referrals/Orders
What is send an "info change/request" care req
When would we use jotform during our calls
What is for every call
I look in these places for why a patient could have been called
What is "patient action items", care reqs, and appointment history
We gather this information at the beginning of every call
What is patient's first and last name, DOB, and phone number or address