Appointments
These appointments can be scheduled, rescheduled, and canceled by CCService
What is WRV, PRG, PDV, and Flu/Covid Testing visits
An appointment-only service agent receives a call about referrals.
What is Transfer to Service?
This skill is compiles all of the workflows.
Patient has had a chronic cough for 1 month
What is send Triage Carereq?
True/False: Patients can be scheduled as far out as I want to schedule
What is False?
This appointment is only handled by "IBM"
What is Welcome Visit (WV)
A patient calls to cancel a same day appointment
What is cancel/reschedule the appointment, and Call RobinLine, hold for 1 minute, if no answer, send carereq?
I select this option when I receive a return call
What is return call?
Patient calls to schedule a problem visit because he/she has pain in shoulder for 3 days.
What is call Nurseline/send CET
The time frame for scheduling appointments for patients
What is 5 business day/ 7 Calendar Days?
This trunk article provides CCService advocates their "rights' to scheduling
What is CCService Appointment Rights?
A patient needs to add transportation to an existing appointment
What is schedule in Greenway or send transportation carereq?
What is General?
Escalations that should NOT be added to CET
What is/are All Suicidal/homicidal calls, when successfully transferred to RN, if patient refuses to speak with RN?
True or False: The patient isn't due for an appointment for 2 months, CCService can schedule anyway.
What is False? We should advise the patient to callback closer to the due date to ensure availability for sick patients
This article provides guidance for scheduling appointments
What is Appointment Scheduling workflow?
A patient is expressing thoughts to harm him/herself and others.
What is contact supervisor in Teams/Gchat?
A patient needs to schedule transportation
What is Patient-Transprt_sk?
True or False: Sending a Triage carereq allows a sick patient to be called back in 2 hours.
What is False?
What is MOA?
What is a scheduling strategy used at OSH to schedule patients in near future to open capacity when patient need it, distinguishing urgent/routine needs?
This appointment can be scheduled with another PCP, if their PCP is not available.
What is Post Discharge Visit (PDV)?
My patient was recently discharged from the hospital.
What is fill out transition form and scheduled PDV?
My patient has been sick for 3 weeks?
What is SaTriage?
A module that allows Service advocates to escalate clinical calls to CCRNs
What is Clinical Escalation Tracker (CET)
True or False: CCService should follow MOA, even if the patient prefers to schedule now.
What is False?