Team Favorites
This person loves the color pink, coffee, and plants.
Who is Brittnee?
The number of Oakie Values
What is 6
The threshold for silver and Gold in S&V
What are 8 and 10
This is completed prior to drawing any labs on any patient.
What is confirming patient name and DOB
These 3 things are collected at the front desk when a Welcome Coordinator checks a WV in.
What are Drivers License, insurance cards and medication list.
This person drinks Mexican Mochas, cheers for the Ducks, and brings in salty treats for the office.
These are the service behaviors
What are Competant, Seamless, Dependable and Incluse
The threshold for silver and gold in Stars
What is 16 and 20
The assessments that must be completed during the WRV
What is Creyos and the verbal screenings
The document that patients MUST sign before they can be roomed.
What is the consent to treat form
This person's hobbies include reading their Kindle, travel, and trying new restaurants.
Who is Daria?
This is the Oak Street motto
What is Happy, Healthy, and out of the Hospital
These S&V measures were made display measures in 2025.
What are iPTH and UMA
This is how labs draws are documented when collected at a provider appointment
What is a quick note
When a patient cannot make it to their appointments due to unreliable transportation, but does not qualify for OSH transportation you should ask this person about their insurance benefits.
Who is the PRM
This person likes the color green, doesn't like lentils or avocados, and celebrates their birthday with ice cream
Who is Yami
This is the official process for recognizing an Oaky team member
What is Heart at Work Recognition
This is what is represented in the S&V a1c measure.
What is if an a1c reading was collected
The report that is distributed based on improper collection or process of specimen
What is the TIQ/TNP report
When a PRM is not focusing on growth and meeting with WVs, this is what they are doing
What is retention calls
The two most commonly liked colors
What are green and purple
When you combine our common purpose, service standards, and Oakie Values, you get this.
What is the Oakie Way
This is what is represented in the a1c Stars measure
What is if an a1c is under control
The acronym WIN stands for this when talking about a biohazard incident
What is Wash (the area), Identify (the source), and Notify (the appropriate person/organization)
The most important thing a WC does that must be done correctly the first time and can never be redone
What is the first impression