The Office Environment
Office Competencies
Managing Information
Banking and Payroll
Communicating
100
This is a place in which the affairs of an individual, a business, or an organization are carried out
What is an 'office'? (page 3)
100
This refers to organizing, maintaining, and accessing data?
What is 'information management'. (page 42)
100
This is destructive program loaded onto a computer and runs without the user's knowledge?
What is 'computer virus'. (page 77)
100
This is how office administration personnel verify a signature or instructions (stamped or written) are on the back of a check?
What is 'endorsement'. (page 238)
100
This is a style of writing in which the main point is stated early in the message?
What is 'direct approach'. (page 116)
200
A private computer network that looks and operates similar to web pages
What is 'intranet' (page 6)
200
This means you are 'dependable and trustworthy'?
What is 'reliable'. (page 52)
200
An information system used to record transactions and create financial records is
What is an 'accounting system'. (Chapter 3)
200
How can you deposit and accept payments other than using paper documents?
What is 'transferring funds electronically'. (page 242)
200
Being aware of this will help you avoid contacting business before or after business hours or during lunch?
What is 'time zone'. (page 221)
300
Which Key Office Activities consist of "Managing Information"?
What is 'maintaining calendars'. (page 5) *Maintaining databases and files *Maintaining financial records
300
Overtime, the policies and procedures used by a company may become outdated. Companies seek to avoid this problem by applying?
What is 'continuous improvement'. (page 49)
300
Storage devices for computer data include
What is 'USB flash drives. (Chapter 3) *magnetic tapes
300
When workers paid on an hourly rate work more than set standard hours, they generally earn?
What is 'overtime'. (page 250)
300
The media (materials or means used to communicate) you choose for your visuals will depend upon your budget and the equipment available. Other than PowerPoint (electronic slides), name a media choice?
What is 'transparencies'. (page 173/174) *Handouts *Posters and Flip Charts *Electronic Whiteboards
400
What shows profit and loss for a business for a certain period of time?
What is 'income statement'. (page 15)
400
How many workers are expected to be employed as secretaries or administrative assistants by 2018?
What is 4,819 (page 39). *4,819.7
400
A website to which anyone can add, edit, or delete content?
What is 'wiki' (Chapter 3)
400
Companies in the United States observe holidays. Name a paid holiday.
What is 'New Year's Day'. (page 252) *MLK Jr. Day *President's Day *Memorial Day *Independence Day (July 4th) *Labor Day *Columbus Day *Thanksgiving Day *Christmas Day
400
This is used to communicate with people at two or more locations, using 2-way voice and video data?
What is 'videoconferencing'. (page 202)
500
A general term that combines a deep belief in the value of work in one's life and a willingness to meet the demands of work
What is 'work ethic'. (page 22)
500
These office competencies skills include: keyboarding, a large vocabulary, ability to follow instructions, dictating, formatting and proofreading documents and use of software programs?
What is 'basic competencies'. (page 40)
500
Software and equipment used to prevent unauthorized access to computers and networks is called?
What is 'firewall'. (Chapter 3)
500
Common benefits provided by companies include retirement plans, 401k & 403b, COBRA, health, life and disability insurance. Name other benefits?
What is 'training programs' (page 255) *tuition reimbursement *profit-sharing plans *employee discounts *childcare *exercise/fitness programs *discount in cafeteria *uniforms
500
What are the 3 stages in preparing a document?
What is writing, revising, and proofreading. (4-2: page 151)
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