Clinical Communication
This type of communication uses body language, facial expressions, and gestures.
What is nonverbal communication?
This organization provides the CCMA certification exam.
What is the NHA (National Healthcareer Association)?
This law protects patient health information.
What is HIPAA?
The most effective way to prevent the spread of infection is this.
What is handwashing?
This is the first step when entering a patient’s room.
What is hand hygiene?
Repeating information back to a patient to confirm understanding is called this
What is active listening?
MAs are allowed to perform clinical duties under the supervision of this professional.
What is a physician (or provider)?
Permission given by a patient for treatment is called this.
What is consent?
PPE stands for this.
What is personal protective equipment?
This type of consent is given through actions (like holding out an arm).
What is implied consent?
This communication technique involves open-ended questions to gather more information.
What is therapeutic communication?
This duty includes scheduling appointments and managing patient records.
What is an administrative duty?
Failing to provide proper care resulting in harm is called this.
What is negligence
This type of precaution is used for all patients.
What are standard precautions?
The MA should always introduce themselves and verify this before care.
What is patient identity?
When a patient is upset, this is the BEST first response.
What is showing empathy?
Giving injections or taking vital signs falls under this type of duty.
What is a clinical duty?
A legal document stating a patient’s wishes for care is called this.
What is an advance directive?
A disease that spreads from person to person is called this.
What is a communicable disease?
Breaking patient confidentiality can result in this type of consequence.
What is legal action / job loss?
Name two barriers to effective communication in healthcare.
What is language differences / hearing impairment / cultural differences?
This term describes staying within your training and legal boundaries.
What is scope of practice?
Treating all patients fairly and equally represents this ethical principle.
What is justice?
Name one link in the chain of infection.
What is pathogen / reservoir / portal of exit / transmission / portal of entry / susceptible host?
When a patient refuses treatment, the MA should do this.
What is document and notify the provider?