Factory Service
I don't have my model or serial number but I have my receipt.
What is Proof of Purchase?
We show GREEN on our end but we can only send over the work order.
What is a requested date?
My appliance was purchased from Home Depot and I need it installed/ installation check.
What is Home Delivery?
Thank you for calling GE appliances this is ____ how can I assist.
What is a Greeting?
What is aux 1?
I must answer the automated phone call on the day of my appointment.
What is No hello No go?
The serial number shows ow but the customer purchased less than a year ago.
(where do I go?)
What is consumer relations?
I need an owners manual and have questions about the appliances function. (out of warranty)
What is PSS/Answer Center?
What is a closing?
I am having issues with my system and have notified my TL to contact DT Support.
I have damage on my appliance but it's covered
what is 7 day scratch and dent policy?
There are no servicers in the area.
What is assign to locating?
I have a water product and I need support.
What is innovations?
I'll be happy to assist with that, can I have your phone number.
What is Transitional statement?
I have a SCHEDULED training or meeting.
What is aux 3?
I have service ticket that's active but I'm waiting on parts
What is Parts Suspend Status?
3rd party servicer has been out within 30 days and I am still having the same issue.
What is dispatch call back/Repeat call?
I have a small appliance/ RTV and need assistance.
What is Tier 2?
When you validate the consumers complete address including the city state and zip code.
What is PII Process?
Your hold time exceeded 2-3 minutes.
What is checking on consumer?
My unit is not cooling and I need sooner service.
What is Emergency No Cool Protocol?
KB Article 46826
The locating team was unsuccessful on finding me a servicer so they sent me to another team.
What is Yellow Page Servicers?
The customer wants to file a formal complaint.
What is CR?
Could I place you on a brief 2-3 minute hold while I look into this
What is gaining permission to be placed on hold?
When i clock in i have to hit available to receive calls.
What is offline?