Factory Service
I don't have my model or serial number, but I have my receipt.
What is Proof of Purchase/P.O.P?
We show GREEN on our end but we can only send over the work order.
What is a requested date?
My appliance was purchased from Home Depot and I need it installed/ installation check.
What is Home Delivery?
Thank you for calling GE appliances this is ____ how can I assist.
What is a Greeting?
What is aux 1?
I am the policy that states that "You must answer the call on the day of service, or the tech will cancel the call."
What is No Hello, No Go?
The serial number shows ow but the customer purchased less than a year ago.
(where do I go?)
What is consumer relations?
I need an owners manual and have questions about the appliances function. (out of warranty)
What is PSS/Answer Center?
What is a closing?
I am having issues with my system and have notified my TL to contact DT Support.
There is damage to my brand new appliance and it is covered.
What is the 7 Day Scratch and Dent Policy?
There are no servicers in the area.
What is assign to locating?
I have a water product and I need support.
What is innovations?
I'll be happy to assist with that, can I have your phone number.
What is Transitional statement?
I have a SCHEDULED training or meeting.
What is aux 3?
I have service ticket that's active, but I'm waiting on parts
What is Parts Suspend Status?
3rd party servicer has been out within 30 days and I am still having the same issue.
What is dispatch call back/Repeat call?
I have a small appliance/ RTV and need assistance.
What is Tier 2?
When you validate the consumers complete address including the city state and zip code.
What is PII Process?
Your hold time exceeded 2-3 minutes.
What is checking on consumer?
My unit is not cooling and I need sooner service.
What is Emergency No Cool Process?
KB Article 46826
The locating team was unsuccessful on finding me a servicer so they sent me to another team.
What is Yellow Page Servicers?
The customer wants to file a formal complaint.
What is CR?
Could I place you on a brief 2-3 minute hold while I look into this
What is gaining permission to be placed on hold?
When i clock in i have to hit available to receive calls.
What is offline?