Ticket Titles
Customer calls in wanting to place an order. What would be the best ticket title?
Checkout
Minimum order $ amount for Plus Subscription benefits?
$29.00
We are giving the customer store credit as the resolution. What education needs to be provided to this customer?
A confirmation email with instructions will be sent
The customer is asking for information about an item. We can not locate the information anywhere on the webpage. Who would we contact?
Product Specialist Team
What is the tiny piece at the end of a shoelace called?
An Aglet
Customer contacts us requesting information about coupon codes. What would be the best ticket title?
Pricing
What are the 3 Pillars for Webstaurant Store
- Entrepreneurial Spirit
- Passion for Excellence
- Do the Right Thing
A customer contacts us to cancel an order. The order has not shipped or been picked therefore, we are able to complete the cancelation. What education needs to be provided to this customer? (we have not captured funds)
A cancellation confirmation email will be sent
The customer wants the part of the order that is in stock to be shipped and the rest to be B/O. Who would we contact?
SOS Team through the SOS Queue request button.
What is the loudest animal on Earth?
The Sperm Whale
Customer contacts us regarding an order that is partially in stock. They request we ship the quantity that is in stock and B/O the rest. What would be the best ticket title?
Post-Order Shipping Question
What are the 3 characteristics of an Ideal Team Player
- Smart
- Humble
- Hungr
A customer calls in wanting to set up a return. What education needs to be provided to this customer?
- Must be unused, in the original packaging, and free of damage
- Fees involved (20 or 30% restocking fee depending on customer type and shipping costs)
- Labels included
- Unavailable for consumable items
- Cannot guarantee a DS item can be returned
- If the customer pushes back: why we charge the restocking fee
Product Info.
How many hearts does an octopus have?
Three
The customer would like to order an item that is not listed on our webpage. We provided the link to the special orders form. What would be the best ticket title?
Special Order
Name 5 of our private label brands
-Avantco, Avamix, AvaValley, Carnival King, Cooking Performance Group, Estella, Lancaster, Narvon, Noble, Regency, ServIt, or Waterloo.
A customer contacts us wanting to sign up for WebPlus. What education needs to be provided to this customer?
$99/monthly subscription
- Additional addresses are $49
- Free shipping on Plus eligible items for orders over $29
- Eligible items have a blue "Plus" banner under the item's price
The customer contacts to cancel a DS order. The MFR has approved the cancellation. Who would we contact to make this change in admin?
Drop Ship team through the drop ship request button.
How many eyes does a bee have?
Five
The customer contacted us because they are not seeing the free shipping with Plus discount in their cart. What will be the best ticket title?
WebPlus
Steps to Determine a potential Platinum customer.
- More than one location
- Spend more than $10k within a year
- Not a reseller
Customer contacts us to add call before delivery to their common carrier order. What education needs to be provided to this customer?
- Carrier will call 1 business day prior to delivery
- Typically a 4-hour delivery window will be provided
- This may add 1 business day to delivery
A customer contacted us regarding a warranty issue that has been going on for a while. They have not received a response from the warranty company and have gotten escalated. Who can we contact to help with this issue?
Internal Contact using the internal contact button.
Power outages in the US are mostly caused by what?
Squirrels