Overview + Product
What part of the restaurant is responsible for hospitality and customer service?
What is the Front-of-House (FOH)
What term in Salesforce refers to the organization’s name rather than an individual store?
What is the Parent?
What are the two user types in Zendesk?
What are End User and Staff Member?
What two components are combined to create a store in Beam?
What is Facility + Brand?
What Otter tool is used to accept and manage all direct and online orders?
What is Order Manager?
Name two types of restaurants categorized under 'Quick Service.'
What are McDonald's and KFC?
True or False: Billing Requests should be attached to the parent record in Salesforce.
What is False?
Which section of a Zendesk ticket form asks, 'Why did the customer call?'
What is Customer Symptom / Request?
True or False: Storelinks can be configured in Auto-Onboarding Mode.
What is True?
Which role is required to access Order Manager features?
What is Otter Admin?
What is the purpose of an 'Expo Line' in the back-of-house?
What is to quality-check orders before delivery?
What section in the Internal Portal lists products associated with a customer’s subscription?
What is the Account Product?
True or False: A ticket can be reset to 'New' after its status changes.
What is False?
What is the difference between API and Legacy (Web Scrape) integrations?
API is faster and more stable, Legacy is slower and more fragile
What feature allows customers to create and publish menus across all integrations?
What is Menu Management?
What device or system helps streamline order preparation in the BOH?
What is the Kitchen Display System (KDS)?
What is the correct onboarding status for when hardware has reached the customer's store?
What is Delivered?
When an agent fills out the 'Impacted Integration' field, where can they find this information?
What is in Beam?
What type of credentials give Otter access to all stores in an account?
What are Admin Credentials?
In Order Manager, what is '86ing' an item?
What is marking a menu item as unavailable?
What restaurant layout factor affects how Otter hardware should be installed?
What is foot traffic flow?
In Salesforce, if a case is being tracked by the Technical Integrations Onboarding team, what process is being documented?
What is the POS integration onboarding?
What is the purpose of a Zendesk 'View'?
What is to organize and display tickets based on specific criteria?
If a Storelink connection fails repeatedly and is unrecoverable, what status is shown?
What is Suspended?
Where can a customer track marketing campaign performance and run promotions?
What is Otter Marketing (formerly Boost)?