CSS
The performance management system at CSS is known as the T3B3 process which stands for Top 3 Bottom 3
What is the T3B3?
The parent company for Cloud Kitchens, Otter, Future Foods, and more.
What is CSS?
What are our core products?
Online Food Ordering
What is an OFO?
The outcomes a customer is trying to achieve.
What is the "goal"?
Serving those who serve others
What is the CSS Customer Promise?
Full cycle sales representatives who prospect, work, and negotiate deals
What is an Account Executive?
Where customer's will see online order consolidation
What is Order Manager
20-30% of each order
What is the average OFO fee charged to restaurants?
How a customer determines if a project is worth their time and money
What is the decision making criteria?
Create infrastructure for better food
What is the CSS Mission?
A delivery management and optimization platform that helps your restaurant increase sales and efficiency
What is Otter?
The digital host for a restaurant
What are "handoffs?"
Great photos
Mouth-watering descriptions
Small, easy to navigate menus
Clear brands and concepts
User-friendly customizations
What is "Attracting the Eater?"
The customer's day-to-day activities and focus areas of their business
What are the "responsibilities?"
Redeveloping real-estate to rejuvenate communities
What is the CSS Purpose?
Meetings with the full company and/or division to review bigger picture things including performance, goals, updates and projects
POS Integration
Item 86ing
Handoffs
What are the add ons for Order Manager?
One of the most important factors of the OFO success algorithm.
What is "volume"?
Pain points you can solve for the customer and pitfalls to avoid when pitching our product
What are the frustrations?
250 square feet
What is the average size of one of our kitchens in a facility?
Employee responsible for outbound sales prospecting
What is a Sales Development Representative (SDR)?
Live Data
Menu Management
Advanced Reports / Insights
What are the add ons for Business Manager?
The algorithm that delivery platforms use to see how many customers place an order after looking at a menu
What is Menu Conversion?
Semi-fictional representation of your ideal customer based on market research and real data about your existing customers
What is a buyer persona?