Serious Food
Policies & Procedures
Validation
LBW
No Rules, Just Right
100

A colossal onion, breaded and fried, served with our spicy mayo, horseradish sauce!

What is a Bloomin' Onion!

100

You may not smoke during your shift, this includes vaping. If you are on a break, you need to step out back or you must leave the premises (including your car) you must have  permission from a manager otherwise it could lead to termination.

What is our smoking policy.

100

After contact with hair/body, using the restroom, busing soiled dishes, touching trash.

What is washing your hands

100

Sauza Gold Tequila, Citrus Juice. Can be served on the rocks, frozen and Down Under!

What is a Sauza Gold Coast Rita

100

Offering to bring the kids food out first

What is Celebrating Joey

200

Warm pink center with a touch of red in the middle.

What is Medium Rare

200

All guests who appear under the age of 40 who order alcohol 

What is our Carding Policy

200

Guest right of way

What is G.R.O.W.

200

Peach, La Marca Prosecco, Svedka Vodka, Peachtree Schnapps.

What is a Wallaby Darned

200

Doing something special, offering a dessert, singing and celebrating them

What is celebrating a guest birthday/special occasion 

300

Seared rare with garlic pepper seasoning, sliced and served over a bed of lettuce, cabbage, carrot and crispy noodles. served with a creamy soy ginger sauce and wasabi.

What is Seared Peppered Ahi.

300

Repeating all orders back to guest and describing their steak temps back to them and 

Order taking Standards.

300

An even #60 scoop of whipped butter.

What is the amount of butter served with our honey wheat bread

300

Offered Monday-Thursday 3 pm-7 pm, Friday - Sunday 3 pm- 6 PM, $3 off select mixed drinks, $1 off BB Draft Beers and $1 6oz House pours

What is our No Worries Happy Hour

300

Putting the guest needs/wants first, bending the rules to make a memorable experience, being open to modify the menu for what they want

What is a No Rules, Just Right Approach

400
A gluten-free dessert. 

What is a Chocolate Thunder From Down Under.

400

Ringing in food by the first person to the left of the coasters, working counter clockwise around the table.

What are Pivot Points

400

A clean surface and floor. Salt and pepper shakers facing out, salt on the right, the correct amount of coasters, silverware and stocked sugar kaddie (white on right)

The perfect table set up

400

Worlds Edge Chardonnay and Worlds Edge Cabernet Sauvignon

What is our house wines

400

Making the guest day better, bring the best of who I am to deliver a tailor service

What is our Authentic Service Purpose

500

Filet tenderloin and flavorful strip

What is a Melbourne Porterhouse.

500
Sending a message to the manager that writes your schedule, 2 weeks prior to an event. 

What is our request off procedures

500

Being warm and welcoming, making eye contact and having genuine conversation. 

What is making a memorable first impression

500

We open the bottle at the bar, Bistro Style. Bringing the bottle over to the table with glasses. Show the bottle of wine to the host (who ever order the wine) and let them sample. Serve the women first then to the left of the host. Leave the host for last.

What is presenting a bottle of wine at the table.

500
Asking the guest what brings them in tonight. Use context clues and have genuine conversation throughout their dining experience

What is tailoring the pace of the dining experience

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