Who is KO?
This word that is used to describes KO in the video, that starts with the letter I
What is Innovative?
Our client is
Who is Heartland ECSI?
Dep. of Ed. provides assistance with what three programs for students
What is grants, loans, and work-study?
The system we use for our phone is
What is S-Net?
KO has been around for how long
What is 2 years?
The total number of words used to describe KO on the video
What is seven?
Manages student loans on behalf of lenders
What does Heartland ECSI do?
The number of post secondary of students Dept. of Ed. assist each year
What is 15 million?
The system that all account information is placed in is
What is ZOHO?
PII is what
What is Personal Identification Information?
KO is short for
What is KindredOnore?
The service we are providing for our client
What is Warm Transfers?
The two types of federal loans the Dept of Ed. handles
What is Federal Direct Loans and Federal Perkins Loans?
Our 4 scripts are known as
Campaigns
The owners of KO are
Who is Vickie and Scott Nicholson
The 5 cultural standards of KO are
What is Innovation, Communication, Flexibility, Integrity, Respect
Three types of PII our client require us to verify
What is Full Name, Zip code, and School Attended?
Three non federal direct loan types are
What is Nursing Student Loans, Institutional Loans, Private Loans?
Name the campaigns we are working?
What is Due Diligence, Recovery Select, Miss Cannon, and Grace?
The call center schedule starting November 1st is
What is 10am-7pm Mon-Thur and 8:30am-5:00pm on Friday?
This is the exact order the words were on the video used to describes KO
What is Innovative, Passionate, Quality, Diverse, Loyal, Family, Results?
The letters ECSI stands for
What is Educational Computer Systems Inc.
The life cycle of a loan is
What is FASFA, ED Review, Entrance Interview, Repeat FASFA as Needed, Exit Interview, Grace Period, Repayment?
To complete any process in ZOHO you are required
What is Save?
Name everyone who works for KO with first and last name.
Who is Vickie Nicholson, Scott Nicholson, Shannon Nicholson, Brianna Nicholson, Jake Nicholson, Heather Zarecki, DaLacy Anderson, Darlandra Williams, Trina Howard, Arturo Rodallegas, Andriana Jones, Darius Anderson