MA
Should you call the vendor to get a replacement for a damaged or defective appliance?
Yes
Should you call the carrier if a GM item shows as delivered and the customer does not have it?
No, we should advise the customer to dispute the charge with their bank.
Should you call the store to see if they've received a BOSS item?
No. If the item does not show as delivered to the store, refer to the tracking. If the item shows as delivered less than 24 hours ago, inform the customer the store is preparing the order for pick up and they will receive an email when ready. If delivered more than 24 hours ago with no key req number, reorder.
Should you call the store to discount a BODFS or BOPIS order?
No, you can do the markdown yourself in SVS.
In The Big Lebowski, The Dude can’t stand which band?
The Eagles
For an MDO order, should you call the delivery agency to schedule an install check?
No, you can schedule it in SVS
Should you call the carrier to complete a minor address change?
Yes
Should you call the store to track a BOSS order?
No, all tracking is available in Home or the BOSS RDC tracking tool in My Apron.
Should you call the store to set up a return on a BODFS order?
Yes, the store needs to set this up in SVS.
Who was the first woman ever inducted into the Rock and Roll Hall of Fame?
Arethra Franklin
For an MDO order, should you call the MDO after you have added a part or service?
No, you can just leave a note about what was added. You do need to call GE for Depot Direct orders after adding the service.
Should you call the vendor to cancel an order that hasn't shipped out yet and the customer no longer needs?
No, the customer needs to be advised to return after they receive the item.
Should you call the store if only 1 of 2 packages were released to the customer and both show delivered and key req'd?
Yes, you can call the store to verify they have the second package before sending the customer to the store to pick it up.
Should you call the store to cancel a BODFS order?
No, you can cancel the order in SVS
Jared Leto is the frontman of what band?
30 Seconds to Mars
Should you call the store to approve a markdown on an MA order?
No. You can approve any discount within your threshold and leadership can approve amounts above your threshold.
Should you call the vendor for replacement parts?
Yes, for parts but not for whole items.
Should you call the store to cancel a BOSS order?
Not typically, but if the item is in ready for pick up status, you will need to call the store to have them release and return the item.
Should you call the store to change a BODFS delivery date?
No, you can change the date in Order Up
Which Superbowl half time performer was upstaged by a dancing shark?
Katy Perry
Should you call the vendor to see if an earlier delivery date is available for the customers appliance?
Yes, but only if you can see in Home that the appliance is not on BO. If it is on BO, an earlier date won't be available.
Should you call the vendor for an item that is outside of the processing time and has not shipped yet?
No, we should submit po stuck in sent to vendor status case.
Should you call the store to change the pick up person on the order?
No, pick up person should not be changed for security purposes. Order needs to be cancelled and reordered.
Should you call the store to split inventory and have part of the order delivered by another store if the original store does not have the necessary quantity in stock?
No, we can split the delivery in SVS
Which member of *NSYNC was a replacement for another who quit before they got big?
Lance Bass